Operations Support Coordinator

2 weeks ago

United Kingdom NES Fircroft Full time

Operations Support Coordinator - Energy

⚡ Do you have the magic touch with contractors? Become our Operations Support Coordinator - Energy and bring your wizardry to the Energy team ⚡

As an Operations Support Coordinator - in the Energy Team, you'll be the go-to liaison between our contractors, clients and the company, handling day-to-day contract queries for onboarded/onboarding contractors. You'll work closely with internal recruiters, finance, and assignment support teams to solve problems, ensure seamless contractor engagement, and identify process improvements. Your mission is to deliver exceptional service, conduct contractor calls via networking with the team, and become a key point of contact for pay or any other general query-related tasks while driving efficiency and innovation within the team.

What You’ll Be Doing :

  • Contractor Liaison Extraordinaire: You'll be the superhero contractors never knew they needed, swooping in to save the day with answers to all their daily queries. I.e pay, timesheets, insurances, travel, contract extensions. A Cape is optional, but highly recommended.
  • Team Collaborator: Work closely with recruiters, clients, partners, finance, assignment support, and payroll to keep the gears turning smoothly. Think of yourself as the oil in the engine, minus the grease stains.
  • Process Improvement Pro: Spot inefficiencies like a hawk spots its prey. Then, tackle them with the ferocity of a caffeine-fuelled squirrel. Your mission: make everything better, faster, and more fun
  • Payment Problem Solver: Turn any pay-related grumbles into contented purrs by solving payment issues quickly and efficiently, proving you’re a magician with spreadsheets.
  • Culture Ambassador: You’ll be the ambassador of good vibes, spreading positivity and ensuring everyone knows they’re part of the coolest team around—complete with inside jokes and secret handshakes.
  • Solution Seeker: With your trusty detective hat on, you’ll sniff out problems and offer solutions before anyone even realizes there's a mystery afoot.

What We’re Looking For :

  • Problem-Solving Guru: When the going gets tough, the tough call you. Your proactive approach means you're the first line of defense against chaos.
  • Communication Maestro: You speak fluent contractor and recruiter, ensuring everyone understands each other perfectly—no need for hand puppets or interpretive dance (unless that’s your thing).
  • Process Improvement Advocate: You've got a sixth sense for spotting inefficiencies and a seventh sense for knowing how to fix them—bonus: no crystal balls needed.
  • Detail-Oriented Dynamo: Your attention to detail is so sharp, it could cut glass. You're the reason "close enough" isn't good enough.
  • Confident Professional: Balancing tasks with grace and poise, you handle busy days like a pro. And, you still have time for a cheeky coffee break.
  • Service-Oriented Superstar: Providing service that could make royalty feel pampered, you ensure satisfaction in every interaction, even if it involves imaginary crowns.

Why NES Fircroft :

  • Financial stability: Extremely competitive basic salary with a strong bonus scheme.
  • Work Life Balance: Generous WFH (working from home) policy, 2 days per week once you are established in your role and 4pm finish on Fridays.
  • Charity: 1 paid day for charity activity with regular opportunities to participate in charity events.
  • Time Off: 32 days holiday (inclusive of bank holidays) which increases by 1 day each year up to a maximum of 37 days with the opportunity to purchase 5 days holiday each year.
  • Onboarding & Development: Full training plan and guidance and a clear career progression.
  • Securing your future: Life insurance after 1 year’s service and Company Pension Scheme (5% employee contribution, 3% employer).
  • Keeping fit: Cycle Work Scheme.
  • Spending time with loved ones: Christmas close down.
  • Team Time: Fun, lively environment with plenty of staff nights out.
  • Close-knit team environment with a clear career progression path and regular training and development.

Who we are ⚡:

NES Fircroft is not just another recruitment agency. We're a powerhouse in the engineering sector, dedicated to matching top talent with top-notch companies. We’re all about innovation, growth, and a little bit of fun along the way

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