Account Representative

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role You will join SITA’s Commercial Telecoms team supporting the HAL ITO Team at Heathrow, a fast-paced, highly customer-facing environment serving airlines, retailers, and commercial partners across the airport. As an Account Representative, you will own a portfolio of key accounts, support revenue delivery, and help drive the strategic growth of Commercial Telecoms in line with the Heathrow Business Plan. This role is essential for maintaining service quality, expanding our footprint, and ensuring a consistent customer experience across the account. Key Responsibilities Support the Sales Development Plan and drive implementation aligned with Commercial Telecoms’ strategic objectives. Protect and extend existing products and services, ensuring strong customer engagement and stable annual revenues. Manage a portfolio of large accounts, driving customer satisfaction, operational performance, and overall relationship management. Own monthly reporting of key performance metrics across sales and account activities. Increase Commercial Telecoms’ market share across Heathrow tenants and expand customer footprint. Manage and nurture relationships across Heathrow IT, Commercial Business Development, and Commercial Telecoms clients. Lead regular service reviews, act as the single escalation point for the sales team, and ensure timely delivery through suppliers and internal teams. Support account team members, including coaching and mentoring, to drive stable growth and customer loyalty. Contribute to innovation, and support Marketing and Product activities as required Qualifications EXPERIENCE 4+ years in sales, account management, or business development roles. Proven experience managing client relationships at managerial level. Demonstrated track record achieving or exceeding revenue or sales targets. Strong communication skills and ability to operate under pressure in a customer-facing environment. Full eligibility to work in the UK (no sponsorship) and ability to obtain Heathrow Airside ID (5-year background check). Nice to Have Experience in the ATI, IT, or telecom sectors. Exposure to pipeline management, account development plans, or CRM tools (e.g., Salesforce). What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.