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Service Desk Team Lead

4 months ago

Bournemouth Dorset, United Kingdom Hays Full time €40,000

Service Desk Team Lead | Bournemouth | Hybrid | £40,000 + Bonus

Your new company

I’m working with the UK’s leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based in their Bournemouth Head Office, with the expectation that you will be required to travel to sites.

Your new role

As the IT Service Desk team lead you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. You will Act as a point of escalation for Service Desk team members when required and Provide enhanced support and 2nd level of incident investigation.

What you'll need to succeed

Education and Qualifications:

• ITIL v3/v4 Foundation qualification is desirable

• MCP certification would be desirable

Knowledge & Experience:

• 2+ years’ experience of providing team leader support in a similar role

What you'll get in return

  • Competitive salary and bonus scheme
  • Company pension scheme
  • Life Assurance
  • Professional Subscriptions paid for
  • 24 days holiday (rising to 28) plus Bank Holidays
  • 2 fully paid volunteering days per year
  • Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher.
  • Cycle to work scheme
  • Colleagues Benefit Booklet with a range of store offers discounts and promotions.
  • Family Friendly Policies
  • Excellent development opportunities.