IT Support Engineer – Service Desk
1 month ago
IT Support Engineer – Service Desk
Location: Bournemouth
About the Role: Our client, a prestigious law firm based in Bournemouth, is seeking a skilled IT Support Engineer to join their dynamic IT team. This is an exciting opportunity for an experienced IT professional to provide exceptional support in a fast-paced legal environment, contributing to the seamless operation of critical IT systems.
Key Responsibilities:
- Technical Support: Provide Level 1 and 2 support to end-users, resolving technical issues efficiently via our service desk ticketing system.
- White Glove Service: Carry out duties with a white glove / professional service
- IT Environment Management: Assist in the monitoring, troubleshooting, and support of IT environments, ensuring optimal performance and reliability.
- Project Involvement: Act as a key member of the team in the planning and execution of IT projects, contributing technical expertise and support.
- Documentation: Develop and enhance documentation for IT processes and procedures, ensuring clarity and accessibility for team members.
Essential Skills and Experience:
- Technical Proficiency: Demonstrable experience with Windows 10, Active Directory, DNS/DHCP, Desktop Support and Office 365 suite.
- Cloud Services: Experience with Microsoft Azure and Microsoft O365 platform services.
- Hardware and Software Management: Hands-on experience in the installation, modification, maintenance, and repair of IT hardware and software.
- DMS / CMS systems: Any experience supporting document management systems is desirable
- Ticketing Systems: Ticketing solutions, serving as an escalation point for incident resolution.
Desirable Qualifications:
- Certifications: ITIL v4 Foundation, MCSE/MCITP, CCNA
Person Specification:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- A proactive and adaptable approach to IT support and project work.
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