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National Operations Director
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Position: National Operations Director Location: UK (National Role) Salary: £150,000 per annum Reports To: Chief Executive Officer (CEO) Key Relationships: Regional Managers, General Managers, Culinary Team, Marketing Team, HR, Finance About Our Client: A leading high street branded restaurant chain with over 50 sites across the UK, renowned for their vibrant atmosphere, excellent service, and innovative menus. They pride themselves on delivering an exceptional customer experience and are seeking a dynamic National Operations Director to oversee and enhance operations across all locations. Purpose of the Role: The National Operations Director will be responsible for driving operational excellence across the restaurant chain. You will oversee day-to-day operations, ensure consistent high standards, and lead strategic initiatives to enhance efficiency and profitability. Your role will be pivotal in shaping the future growth and success of this company. Key Responsibilities Leadership and Strategy
- Develop and implement operational strategies that align with the company's vision and objectives.
- Lead and inspire a team of Regional Managers and General Managers, fostering a culture of excellence and accountability.
- Work closely with the CEO and executive team to set and achieve long-term goals.
- Ensure consistent high standards across all sites, focusing on customer satisfaction and operational efficiency.
- Implement best practices and standard operating procedures to optimize performance.
- Conduct regular site visits to monitor and enhance operational effectiveness.
- Oversee budgeting, forecasting, and financial planning to drive profitability.
- Analyze financial reports and key performance indicators to identify opportunities for improvement.
- Develop and implement strategies to control costs and maximize revenue.
- Recruit, train, and develop a high-performing operations team.
- Promote a positive and inclusive work culture, emphasizing continuous learning and professional growth.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure exceptional customer service across all locations, addressing issues promptly and effectively.
- Gather and analyze customer feedback to continuously improve the dining experience.
- Collaborate with the marketing team to develop initiatives that enhance customer engagement.
- Identify and implement innovative solutions to improve operations and customer experience.
- Lead expansion projects, including the opening of new sites and the introduction of new concepts.
- Stay updated with industry trends and competitor activities to maintain a competitive edge.
- Ensure compliance with all health, safety, and regulatory requirements.
- Implement and monitor safety protocols to protect customers and staff.
- Conduct regular audits and inspections to maintain high standards.
- Proven experience as a National Operations Director or similar senior role within the hospitality industry.
- Strong leadership and strategic thinking skills.
- Exceptional financial acumen and experience in managing budgets.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced and dynamic environment.
- Strong problem-solving skills and the ability to make data-driven decisions.
- Willingness to travel extensively across the UK.
- Competitive salary of £150,000 per annum.
- Performance-based bonuses.
- Comprehensive benefits package, including health insurance and pension plan.
- Opportunities for professional development and career progression.
- A supportive and dynamic work environment.
