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Legal Complaints Handler

2 months ago

Gravesend Kent, United Kingdom Oculus Legal Group Full time €26,000
  • Salary up to £26,000
  • Extensive Benefits
  • Private Healthcare

We're working alongside a regional firm, looking for a Legal Complaints Handler to join our clients office in Gravesend. You will be dealing with client complaints from start to finish, investigating their claim and looking make a fair, impartial recommendation. This role is perfect for a Legal Assistant/Administrator looking for a new challenge.

Responsibilities include:

  • Initial contact with dissatisfied clients to understand concerns.
  • Conducting a full and thorough complaint investigation, collating information from multiple sources.
  • Liaising with key stakeholders and making recommendations for fair, impartial decisions to refute or uphold the customer complaint.
  • Liaising with external parties when required such as the Legal Ombudsman.
  • Ensure complaints are addressed promptly and proactively.
  • Identify root causes of complaints, offering ideas for improvement to reduce volumes and improve the client experience.
  • The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
  • Ensure complaints are handled in line with process, procedures and within regulatory timeframes.

What we need from you:

  • High personal standards of work.
  • Previous legal experience (Admin, Legal Assistant, Paralegal or similar).
  • Have excellent written and verbal communication skills, with the confidence to speak to people on the phone.

The Perks:

  • Salaries up to £26,000 DOE.
  • 25 days holiday plus statutory and bank holidays.
  • Private healthcare through AXA after six months of continuous employment if you choose to opt in.
  • Workplace pension through Scottish Widows.
  • 30% discount on all legal services for members of staff where you instruct the firm.
  • 25% discount on legal services for staff’s immediate family members (namely parents, siblings and children).
  • Introduction bonuses payable if you introduce a new member of staff to the Firm (subject to terms and conditions, amounts vary).
  • No sick bonus of £100 payable in December if you have zero days off sick in the year.
  • Formal black tie Christmas party every year and annual summer BBQ/party firm wide.

If you're interested, then hit that apply button or reach out to Jack Lloyd directly on Jack.Lloyd@Oculuslegalgroup.com