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Senior Account Executive

2 months ago

United Kingdom Archway International Full time

Client: HR Tech Staffing startup based in the UK and US

Offical Job Title: Client Executive

Type of role: Full Time

Client Location: Manchester, UK

Working Arrangement: Onsite. 5 days a week in the office, with Thursdays available for remote work

Other perks : Upto £40k base salary + £5,000 car allowance + £25,000 potential commission per annum

Responsibilities:

You will play a crucial role in the effective and efficient growth strategy of the region/city in which you are based. You will implement strategies and processes to generate revenue growth by winning and retaining new business and/or managing and growing existing client accounts.

The Client Executive will deliver outstanding results in helping clients reduce costs, improve performance, and manage change by utilising client’s technology. You will be committed to developing long-term relationships based on trust, added value and helping people get jobs.

Client Retention and Growth:

  • Develop and implement strategies to retain existing clients and prevent churn.
  • Identify opportunities for upselling and cross-selling additional services or products to existing clients.
  • Monitor client satisfaction and gather feedback to continuously improve service delivery.
  • Track and report on key metrics related to client retention and growth.

New Business Development:

  • Identify and pursue new business opportunities to achieve sales targets.
  • Conduct market research / lead sourcing activities to identify potential clients and understand their needs.
  • Develop and deliver compelling sales presentations and proposals to prospective clients.
  • Negotiate and close new business deals, ensuring mutually beneficial agreements.

Client Management & Service Excellence :

  • Serve as the primary point of contact for assigned clients, managing all aspects of the client relationship.
  • Understand clients' business objectives and challenges, and provide tailored solutions to meet their needs.
  • Regularly communicate with clients to provide updates, address concerns, and ensure satisfaction.
  • Coordinate with internal teams to deliver high-quality services and products to clients.
  • Ensure high-quality service delivery to clients by collaborating with internal teams, including recruitment, operations, and support.

Consultative Sales :

  • Act as a trusted advisor to clients, offering insights and recommendations to help them achieve their staffing goals.

Market Insights:

  • Stay informed about industry trends, market conditions, and competitor activities to provide clients with relevant and up-to-date information.

Problem Solving:

  • Address and resolve client issues promptly and effectively, ensuring high levels of client satisfaction.

Reporting :

  • Prepare and present regular reports on account status, client feedback, and performance metrics for both internal and external stakeholders.

Qualifications:

  • Significant experience in an client relations role, multi-site operations preferred
  • Led client contracts up to £1million independently
  • Experience in industrial / temp recruitment highly preferred
  • Track record of deep, consultative, trust based relationships and strong knowledge, understanding of client’s business with strong client references
  • Collecting, analysing and interpreting data & statistics