Billing Coordinator

Billing and Admin Manager
£Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office a couple of days per week (find out more about our hybrid working policy at ).  
We’re looking for a Billing and Admin Manager to join the Billing and Admin team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.
As Billing and Admin Manager, you’ll lead a team responsible for Co-op’s invoicing and administrative processes. You’ll make sure all billing activity is accurate, compliant, and delivered on time, while driving improvements that help us work smarter and more efficiently. This is a key leadership role where you’ll manage relationships with internal and external partners, manage performance, monitor critical metrics, and act as a centre of excellence for Accounts Receivable billing across Co-op.
Manage the end-to-end billing process – from invoice creation and validation, through dispatch and query resolution, to accounts receivable and ledger reconciliation
•    Support billing for independent co-operative societies and promotional invoicing
•    Make sure queries are owned through to resolution, building strong relationships with key partners
•    Act as the billing expert for finance transformation projects, including SAP implementation
•    Manage relationships with key partners and provide accurate reporting on performance and risks
•    Support internal and external audits with timely and accurate information
Proven experience in invoicing, reconciliations, and accounts receivable
•    Excellent communication and relationship-building skills
•    Strong analytical skills, with the ability to turn data into insights that improve services and processes
•    Intermediate Excel skills; you’re confident working with large data sets (pivot tables, VLOOKUP, other formulas)
•    Experience with ERP systems (SAP, Oracle, MS Dynamics 365 or similar)
•    We’re an organisation that puts people and communities first, and we’re powered by purpose. An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    Training and support for your development and career progression
•    Cycle-to-work scheme
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion Please note that we may close applications for this role early.
As part of your application, you'll need to complete an online assessment.