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Experienced Mortgage Collections Specialist
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Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Hybrid/Flexible working options availableOverview: Merje is seeking a Senior Mortgage Collection Agent to deliver expert financial assistance to clients facing challenges with mortgage payments and arrears. This role involves:1. **Assessing Client Situations:**...
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Experienced Mortgage Collections Specialist
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Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Hybrid/FlexibleOverview:Merje is seeking a Senior Mortgage Collection Agent to deliver expert financial assistance to clients facing challenges with mortgage payments and arrears. This role is crucial in helping customers navigate their financial difficulties...
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Experienced Mortgage Collections Specialist
1 month ago
Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Hybrid/FlexibleOverview:Merje is seeking a Senior Mortgage Collection Agent to deliver expert financial assistance to clients facing challenges with mortgage payments and arrears. This role is crucial in helping customers navigate their financial difficulties...
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Experienced Mortgage Collections Specialist
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Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Wolverhampton, with hybrid/flexible working optionsRole Overview: The organization is seeking a Senior Mortgage Collection Agent to deliver expert financial assistance to clients facing challenges with mortgage payments and arrears. This role is crucial in ensuring...
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Experienced Mortgage Collections Specialist
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Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Wolverhampton, with hybrid/flexible working optionsRole Overview: The organization is seeking a Senior Mortgage Collection Agent to deliver expert financial assistance to clients facing challenges with mortgage payments and arrears. This role is crucial in ensuring...
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Experienced Mortgage Collections Specialist
1 month ago
Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Hybrid/Flexible working options availableRole Overview: As a Senior Mortgage Collection Agent, you will play a pivotal role in assisting clients who are facing challenges with their mortgage payments. Your expertise will be essential in navigating sensitive financial...
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Experienced Mortgage Collections Specialist
2 weeks ago
Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Hybrid/Flexible working options availableRole Overview: As a Senior Mortgage Collection Agent, you will play a pivotal role in assisting clients who are facing challenges with their mortgage payments. Your expertise will be essential in navigating sensitive financial...
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Senior Mortgage Collection Specialist
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Chatham, Kent, United Kingdom Merje Full timeJob OverviewMerje is seeking a highly skilled Senior Mortgage Collection Agent to join our team in providing exceptional financial support to customers experiencing difficulties with mortgage repayments.Key Responsibilities:Manage a portfolio of complex and high-risk mortgage cases to provide specialist financial support to customers.Develop and implement...
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Experienced Mortgage Collections Specialist
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Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Wolverhampton, with options for hybrid and flexible workingRole Overview: This role involves providing expert financial assistance to clients facing challenges with mortgage repayments and arrears. The ideal candidate will possess a deep understanding of mortgage...
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Experienced Mortgage Collections Specialist
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Chatham, Kent, United Kingdom Merje Full timePosition: Senior Mortgage Collection AgentCompensation: £30,000 - £40,000Work Arrangement: Wolverhampton, with options for hybrid and flexible workingRole Overview: This role involves providing expert financial assistance to clients facing challenges with mortgage repayments and arrears. The ideal candidate will possess a deep understanding of mortgage...
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Mortgage Collections Specialist
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Mortgage Collection Agent
4 months ago
Senior Mortgage Collection Agent
Wolverhampton, with hybrid/flexible working
This company is looking for a Senior Mortgage Collection Agent to provide specialist financial support to customers experiencing financial difficulties regarding mortgage repayments and arrears situations. The role requires managing a portfolio of complex and high-risk cases to provide a first-class level of service, fully supporting the needs of vulnerable customers and identifying and implementing appropriate solutions. Acting as a genuine subject matter expert, the role holder will also be required to provide ongoing referral and coaching support to less experienced members of the Financial Support Team managing less complex portfolios.
Undertake all customer interactions in accordance with the Group’s Financial Support Team policies and procedures.
Through effective questioning and listening skills, discuss with customers how and why their account is in arrears, identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company’s treating customers fairly principles.
Effectively undertake all aspects of providing financial support in terms of the end-to-end arrears management journey.
Ensure compliance with all statutory and regulatory requirements for mortgage arrears with an absolute priority on achieving fair customer outcomes.
At least 5 years previous experience of providing support to customers experiencing mortgage arrears or repayment challenges is essential.
~2 years previous experience of undertaking complex financial support, litigation and receivership activities is essential.
~GSCE/GCE qualifications in both Maths and English are essential.
The successful candidate will receive a competitive salary, as well as a range of benefits, including:
Flexible working arrangements
Generous holiday allowance
Pension scheme
If you are an experienced Senior Mortgage Collection Agent looking for a new challenge, this is an excellent opportunity to join a leading financial services provider in the UK. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.