S - Apprentice IT Support Engineer
3 weeks ago
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Experienced 3rd line support engineer to deliver support to our customers for our voice and data products
● Highlighting areas of risk as soon as they are apparent
● Any ad hoc duties as are reasonably requested by the business.
Minimum 3 years experiencing working within an IT/Telephony Support role
● Good Software skills including configuration and installation of Operating systems including Linux, MS server 2012 - 2022
● Understanding of Network Technologies including TCP/IP DHCP, VLAN and various WAN technologies
● Good knowledge of how the Internet works ( and DNS)
● Experience with Virtualisation (VM Ware, Hyper V, and Virtual box)
CCNA Collaboration, Avaya, Mitel or similar Telephony certification (Desirable)
● Linux / Microsoft Windows Server - MSCE/MSCA
● ITIL V3/V4 foundation
● Knowledge of SQL, Apache, IIS, Telecoms and experience working in/and supporting contact centers/Financial services would be advantageous
● Configuration and installation of Linux
Konecta has a fun and sociable team environment working culture
● Pension Scheme with Standard Life
● Aviva Life Insurance
● Eye test vouchers and discounts
● Discounted corporate gym membership
● Involvement with local charities and fundraising days
● Campaign specific benefits including discounts, incentives and prizes
● Recommend a friend scheme paid reward of £500
● Apprenticeship qualifications
● Recognition and reward schemes with Love to Shop Voucher rewards
● Cycle to work scheme
● Tech scheme
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