IT Support Engineer Apprentice
5 days ago
**Vacancy description**
Duties include:
- Provide any supporting reports to stake holders as and when required.
- Have a sympathetic and understanding approach to all service users.
- Produce any follow up actions and escalate as necessary within the business.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLA.
- Maintain a log of any software or hardware problems detected. To take ownership of user problems and be proactive when dealing with user issues.
- Support users in the use of computer equipment as and when needed.
- To log all calls on the Zendesk call logging system and maintain full documentation.
- To allocate more complex service issues to the 2nd line IT engineers.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
**Desired skills**
- Must have worked in a customer-facing role for 1+ years.
- Be familiar with ticket systems, logging and remote management and monitoring processes.
- A basic understanding of networking (TCP/IP, DNS, DHCP etc.), voice and data communications.
**Personal qualities**
- The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology.
- The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn't afraid to ask questions.
- You will be willing to work hard and eager to learn.
- You will have excellent attention to detail.
**Desired qualifications**
- 5 GCSEs, or equivalent, (ideally 9-4/A*-C) including maths and English
**Future prospects**
- Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
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