Ict Apprentice

4 months ago

London, United Kingdom Just IT Recruitment Full time

A leading London IT services company are looking for somebody to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, Networking and Hardware.

**Key Duties**:

- Learning and becoming proficient in Support Desk I.T Systems - this will be achieved by being hands-on in the IT support triage environment. Whilst the helpdesk can be a pressured environment, you will benefit by having direct access to experienced industry experts that will help guide and inform you.
- Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions.
- Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLA’s.
- Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role, and the opportunity to work in a face-to-face customer situation. You will need excellent customer service abilities and have excellent spoken communication skills.

**About you**:
To be an ICT Apprentice you will need to be a tech enthusiast with 5 GCSEs (ideally A* - C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £19,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications

**Skills and personal qualities required**:

- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative

**Next steps**:
**After the apprenticeship**

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

**Reference code: JT1177**

Type of role

Apprenticeship Role

Discipline

IT Apprenticeship

Salary Range

Up to £19k

Location

Central London

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