Customer Support Engineer, 1st Line Support, Service Desk

4 weeks ago

London, United Kingdom Cloud Decisions Full time

Onsite Service Desk Engineer – Central London
To 30k + Exceptional Benefits Package
Want to work in a meaningful environment, surrounded by rich history and heritage?
We’re after a superstar Onsite Service Desk Engineer that wants to sharpen their skills within a world-class and state-of-the-art medical facility…
“Having worked for a number of IT companies - big and small, this one where you really do feel part of a Team, everyone is so friendly and helpful - there is always someone you can turn to if you need assistance and all the extra events they put on means you can bond as a Team - they offer loads of Training opportunities and if you want to progress they will assist and work to your strengths” – Current Employee
Are you a seasoned Level 1 Service Desk Engineer looking to accelerate your career progression? If you are delivering outstanding customer service and excel in customer-facing positions, we invite you to connect with us We are actively seeking individuals who not only thrive in their current roles but also aspire to swiftly advance to the position of a 2nd Line Engineer.
About the Organisation
We are currently seeking a dynamic individual to join a world class consultancy practice as a Level 1 Service Desk Engineer based at a World-renowned Medical Facility in London. The consultancies commitment lies in delivering top-notch IT support to clients, and we are in search of a talented individual to enhance the success of their service delivery team.
About the Role
As a Level 1 Service Desk Engineer, you will play a pivotal role in ensuring the seamless operation of the hospitals critical cloud and network infrastructure. Your duties encompass:
Swiftly responding to inbound calls.
Recording all customer issues, queries, and requests in the ticket management system.
Providing Level 1 Server, Network, and Desktop Technical Support.
Executing hardware configurations and software installations.
Adhering to internal and customer Service Level Agreements (SLAs), with the escalation of concerns when necessary.
Developing and maintaining customer-specific infrastructure documentation.
Taking full ownership of problem resolution from start to finish.
Managing client expectations through transparent communication.
Technical Skills:
Active Directory
MS Windows
Office 365
Key Skills and Experience:
~2-3 years of experience in a technical role supporting SMEs.
~ Demonstrated customer-facing experience.
~ Familiarity with adherence to Service Level Agreements (SLAs).
~ Experience within a broader service delivery function.
~ Capability to support clients across multiple sites.
~ Possessing creative, analytical problem-solving skills with an innovative approach.

What to do next?
Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background.
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