Strategic Resource Planning Senior Manager
6 days ago
We’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. You’ll combine analytical expertise with process design to create smarter scheduling strategies, build insightful reporting tools, and identify opportunities to improve performance across multiple channels.
Lead the development of resource plans that balance short-term agility with long-term scalability, using interaction and sales data to anticipate demand.
Design and implement scheduling frameworks that optimise shift patterns, breaks, and offline time, ensuring teams operate at peak efficiency.
Build automated dashboards and performance reports using BI tools (Power BI, Tableau) or advanced Excel, providing clear insights for decision-making.
Analyse engagement across digital channels - such as email, SMS, and chat - to improve responsiveness and effectiveness.
Act as the owner of planning and adherence processes, embedding scalable solutions that drive consistency and operational excellence.
Hands-on experience in workforce planning, resource optimisation, or operational analytics.
Advanced Excel proficiency; experience with SQL and BI platforms (Power BI, Tableau) is a plus.
Pension, life assurance & income protection
Cycle-to-work scheme, health cashback plan and wellbeing apps
Discounted gym memberships & free online fitness classes
Enhanced parental and caregiver leave
Extra days off for birthdays and volunteering
This is a fantastic opportunity play a key role in a rapaidly expanding business
Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
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Strategic Resource Planning Senior Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. You’ll combine analytical expertise with process design to create smarter scheduling strategies, build insightful reporting...
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Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine...
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Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine...
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Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You'll combine analytical...
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Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You'll combine analytical...
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Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You’ll combine...
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Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You'll combine analytical...
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Resource Planning Manager
6 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You’ll combine...
