Resource Planning Manager
7 days ago
Job DescriptionWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine analytical expertise with process design to create smarter scheduling strategies, build insightful reporting tools, and identify opportunities to improve performance across multiple channels.What You’ll DoLead the development of resource plans that balance short-term agility with long-term scalability, using interaction and sales data to anticipate demand.Design and implement scheduling frameworks that optimise shift patterns, breaks, and offline time, ensuring teams operate at peak efficiency.Build automated dashboards and performance reports using BI tools (Power BI, Tableau) or advanced Excel, providing clear insights for decision-making.Analyse engagement across digital channels - such as email, SMS, and chat - to improve responsiveness and effectiveness.Act as the owner of planning and adherence processes, embedding scalable solutions that drive consistency and operational excellence.What You Bring...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine...
-
Resource Planning Manager
5 days ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You'll combine analytical...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You'll combine analytical...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You’ll combine...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You'll combine analytical...
-
Resource Planning Manager
6 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You’ll combine...
-
Resource Planning Manager
2 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.Apply promptly! A high...
-
Resource Planning Manager
6 days ago
Manchester, United Kingdom NRG. Full timeThis range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom Michael Page Full timeDesign, build, and own contact centre planning and performance, using data to optimise resources, processes, and operational effectiveness in a fast-growth environment. Client Details Are you ready to build something from the ground up? We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance...
