Resource Planning Manager
6 days ago
We're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You'll combine analytical expertise with process design to create smarter scheduling strategies, build insightful reporting tools, and identify opportunities to improve performance across multiple channels. What You'll Do Lead the development of resource plans that balance short-term agility with long-term scalability, using interaction and sales data to anticipate demand. Design and implement scheduling frameworks that optimise shift patterns, breaks, and offline time, ensuring teams operate at peak efficiency. Build automated dashboards and performance reports using BI tools (Power BI, Tableau) or advanced Excel, providing clear insights for decision-making. Analyse engagement across digital channels - such as email, SMS, and chat - to improve responsiveness and effectiveness. Act as the owner of planning and adherence processes, embedding scalable solutions that drive consistency and operational excellence. What You Bring Hands-on experience in workforce planning, resource optimisation, or operational analytics. Strong analytical skills with the ability to translate complex datasets into actionable strategies. Advanced Excel proficiency; experience with SQL and BI platforms (Power BI, Tableau) is a plus. A track record of designing and implementing robust processes that support growth. Excellent communication and stakeholder management skills, with the ability to influence through evidence-based insights. What's in it for you Starting salary of £50,000 Pension, life assurance & income protection Cycle-to-work scheme, health cashback plan and wellbeing apps Discounted gym memberships & free online fitness classes Enhanced parental and caregiver leave Extra days off for birthdays and volunteering Year-round celebrations, gifts, and team activities This is a fantastic opportunity play a key role in a rapaidly expanding business If you are interested in this role, click 'apply now'. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
-
Resource Planning Manager
6 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine...
-
Resource Planning Manager
6 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine...
-
Resource Planning Manager
3 days ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You'll combine analytical...
-
Resource Planning Manager
5 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You’ll combine...
-
Resource Planning Manager
4 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You’ll combine...
-
Resource Planning Manager
4 days ago
Manchester, United Kingdom NRG. Full timeThis range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom Michael Page Full timeDesign, build, and own contact centre planning and performance, using data to optimise resources, processes, and operational effectiveness in a fast-growth environment. Client Details Are you ready to build something from the ground up? We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance...
-
Resource Planning Manager
4 days ago
Manchester, United Kingdom NRG. Full timeJob DescriptionWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll...
-
Resource Planning Manager
6 days ago
Manchester, United Kingdom Page Personnel Full timeBuild a planning function from scratchHuge impact in a fast-growth businessAbout Our ClientAre you ready to build something from the ground up?We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance framework for a fast-growing contact centre operation. This isn't a maintenance role - it's a...
-
Resource Planning Manager
6 days ago
Manchester, United Kingdom Michael Page (UK) Full timeAbout Our Client Are you ready to build something from the ground up? We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance framework for a fast-growing contact centre operation. This isn't a maintenance role - it's a chance to design the entire planning function from scratch in a business that...
