Resource Planning Manager
1 week ago
About Our Client Are you ready to build something from the ground up? We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance framework for a fast-growing contact centre operation. This isn't a maintenance role - it's a chance to design the entire planning function from scratch in a business that has grown 30% year on year and is about to accelerate even further. If you're ambitious, technically strong, and want a role where your work genuinely shapes how a large, high-energy sales and customer operation performs, this could be the opportunity you've been waiting for. Job Description Building short, medium, and long-term capacity plans based on telephony, sales, and demand data. Designing efficient shift patterns, break structures, and offline time to keep performance optimised. Owning shrinkage and holiday processes to ensure consistency across teams. Creating automated performance dashboards (Excel/Power BI/Tableau) to give SLT the right insights, at the right time. Using data from multiple channels – phone, email, SMS, WhatsApp – to uncover trends, spot inefficiencies, and make recommendations. Working with call transcripts and speech analytics to drive quality and productivity improvements. Designing scalable processes for planning, scheduling, and adherence that can grow with the business. Partnering closely with Marketing, Sales, and Finance to understand demand patterns and ensure resource forecasts align to business goals. Equipping managers with data that helps them make better daily decisions – without getting pulled into real-time firefighting. The Successful Applicant Essential: Experience in resource planning within a fast-paced sales or contact centre environment, using telephony systems to forecast, schedule, and analyse performance. Advanced Excel skills; experience with Power BI/Tableau/SQL is a plus. Strong analytical mindset with the ability to turn data into clear insight. Confident, proactive, and comfortable building processes from scratch. Curious and improvement-driven – always asking how things can work better. Adaptable and resilient, thriving in rapid growth and change. Excellent communicator who can influence stakeholders with data-led recommendations. Ambitious and ready to take the next step, with future potential to grow into leadership. What's on Offer £45,000 - £50,000 salary Huge investment in growth – this is a scale-up environment, not a steady-state corporate. A chance to deliver big wins quickly, with the visibility and autonomy to make an impact. An operation approaching 500 people, with service, sales, and marketing all under one roof. Real progression: this role will evolve as the function grows. Hybrid working after probation, 2 days at home (initially 4 days office-based to get fully embedded). Central Manchester offices with a buzzing atmosphere A people-focused culture with outstanding retention Private healthcare Birthdays off Family days and volunteer days Bring-your-pet-to-work incentives Discounted travel (bus, tram, train) + season ticket loans Discounted gym memberships Life assurance, income protection Free snacks, free drinks, and brilliant social events If you want a role where you'll be in the center of activity – shaping the future of a major contact centre operation and building a function you can be proud of – we'd love to hear from you. #J-18808-Ljbffr
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You’ll combine...
-
Resource Planning Manager
5 days ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.You'll combine analytical...
-
Resource Planning Manager
2 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.Apply promptly! A high...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You’ll combine...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You'll combine analytical...
-
Resource Planning Manager
6 days ago
Manchester, United Kingdom NRG. Full timeWe’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You’ll combine...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom NRG. Full timeWe're looking for a strategic problem-solver with a passion for turning data into action. In this role, you'll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer. You'll combine analytical...
-
Resource Planning Manager
6 days ago
Manchester, United Kingdom NRG. Full timeThis range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom Michael Page Full timeDesign, build, and own contact centre planning and performance, using data to optimise resources, processes, and operational effectiveness in a fast-growth environment. Client Details Are you ready to build something from the ground up? We're looking for a data-driven, curious, and highly capable individual to create and own the planning and performance...
