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Contact Centre Advisor

4 months ago

Lancashire, United Kingdom CHEC Full time

The Vacancy We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK. About the role All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide. Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally. We are looking for someone who can:

  • Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
  • Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
  • Process referrals
  • Book patient’s appointments using the booking system
  • Performing ad hoc administration duties as necessary
  • Working effectively and efficiently to the CHEC standards
What you’ll bring to the role:
  • Excellent customer service skills
  • Ability to work as part of a team
  • IT literacy
  • Ability to work under pressure and to service levels
  • Have empathy and patience with referrals
  • Strong communication skills and confidence when speaking on the phone
  • Good attention to detail
About CHEC Community Health and Eyecare, or CHEC as we like to be called, are a leading provider of NHS services in the UK, with an established group of hospitals and community clinics. Our vision is to provide accessible healthcare services across the UK. Our bespoke state of the art Cataract and Surgical Centres are a beacon of envy, where we are contracted to deliver cataracts, YAG laser and wAMD services across the UK, providing end-to-end care for every eye condition whilst continuing to support the NHS nationwide with our services. What can we offer you?
  • 31 days holidays inclusive of bank holidays
  • Refer a friend scheme
  • Company pension
  • Company sick pay scheme
  • Life assurance scheme
  • Bluelight Card- 100’s of discount and cashback options
  • Career development opportunities – dedicated reward framework and multiple learning opportunities.
  • Performance review with a training and development plan
  • Great team and working environment
About CHEC Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC