Sales Contact Centre Advisor
3 days ago
Contact Centre Sales Advisor – Cardiff (Hybrid) Location: Cardiff
Start Date: 26 January 2026
Salary: £25,120 per year + performance incentives (average £4,900)
Hours: 37.5 hours per week, shifts between 8:30–20:00 (including evenings and weekends)
Hybrid after training
This position is based in a fast-paced contact centre environment, handling inbound calls from existing customers who are considering cancelling services. You’ll use strong communication and listening skills to understand concerns, offer tailored solutions, and help customers stay, while working towards clear performance targets.
Follow allocated shift patterns (with preferences considered)
Occasionally work up to 5 extra hours during peak times, which can be banked as time off
Training & Development
A structured 7-week, in-office training programme (Monday to Friday, 9am–5pm) covers systems, products, and live-call support. No annual leave can be taken during this period.
Excellent communication and rapport-building skills
Free TV package and discounts on broadband, devices and mobile plans
Cashback and discounts from major retailers
Private healthcare options and Digital GP access
Gym discounts and cycle-to-work scheme
Pension plan, life assurance, Sharesave scheme and long-service awards
Based in a modern Cardiff office with a supportive team culture. After training, you’ll move into a hybrid working pattern combining office and home working.
A criminal record check will be required.
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