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Senior CRM Coordinator

4 months ago

London, United Kingdom Lombard Recruitment Ltd Full time €37,500

Lombard Recruitment is seeking a dedicated and experienced Aftercare Coordinator with a housing background to join our client, a market-leading provider of newly built affordable housing. Our client is committed to delivering top-quality homes and exceptional service to their customers. With a focus on fostering growth and development for all employees, they prioritise fairness and respect in their workplace culture.

Process reports following internal home visits, entering the information onto the Dynamics 365/ CRM system

* Issue task instructions to Employers Agents Developers and / or Subcontractors with relevant priority settings

* Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA

* Provide management information to senior management team

* Escalate any issues or risks to the appropriate person

* Be familiar with, and hold a good understanding of required policies and procedures

Proven experience within the housing industry

* Proficiency in using customer relationship management (CRM) software and other relevant IT tools

* Commercial awareness and exceptional problem-solving abilities

* Competitive salary of £37,500 per annum

* Annual bonus

* Pension scheme

* Healthcare coverage

* Hybrid work option available after qualifying period

If you are ready to make a meaningful impact in the affordable housing sector and thrive in a dynamic and supportive work environment, we encourage you to apply. Join our client in their mission to deliver an outstanding Aftercare service to their customers suppliers & partners