Senior CRM Manager

6 days ago

London, United Kingdom TravelPerk Full time

Role

We seek a Senior CRM ManagerCRM Director to establish the CRM function from the ground up As the CRM Director you will be instrumental in developing and implementing comprehensive strategies that enhance customer satisfaction and retention and drive revenue growth through effective monetization initiativesnbsp;

As the leader of CRM you will have a holistic view of the customer lifecycle You will collaborate with other customerfacing teams like Sales Customer Care and Product Marketing to deliver a coordinated approach to CRM strategies that drive business objectives

What will you be doing?

CRM Strategy Development: Devise and implement a comprehensive CRM strategy to increase customer activation engagement and retention prevent churn and drive revenue Collaborate with crossfunctional teams to understand and incorporate their needs into the CRM strategy Your strategy will also include customer onboarding and regular customer communications like product updates or upsellsnbsp; Customer analysis: Analyze customer data to derive actionable insights that inform initiatives for the CRM strategy Ensure accuracy and alignment of data definitions across stakeholdersnbsp; Segmentation and Targeting: Develop and refine customer segmentation strategies for targeted and personalized CRM campaigns Leverage insights to tailor strategies accordinglynbsp; Campaign Optimization: Work closely with other key departments including Marketing Product and Sales to integrate CRM data into their workflow Customer Journey Mapping: Create and optimize customer journey maps to enhance the overall customer experience Identify touchpoints for improvement and implement strategies to maximize customer satisfaction and retention Technology Integration: Evaluate select and integrate CRM tools and technologies to enhance overall efficiency and effectivenessnbsp; Stay abreast of industry trends and emerging technologies to ensure the company remains at the forefront of CRM innovation Performance Analytics: Establish key performance indicators KPIs for CRM initiatives and regularly report on the effectiveness of strategies Utilize analytics to measure and optimize the impact of CRM efforts on revenue and customer retention

What will you need to succeed?

Proven experience in CRM ideally within the B2B or travel industryProven track record of driving revenue growth and improving customer retention through CRM initiativesStrong analytical and problemsolving skills with the ability to translate data into actionable strategiesExcellent communication and collaboration skills to work effectively across teamsIndepth knowledge of CRM systems and best practicesnbsp;Strong project management and organizational skillsCustomer io Salesforce Zendesk Marketo

Our Benefits

Competitive compensation including equity in the company; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance depending on location; Flexible compensation plan to help you diversify and increase the net salary; Unforgettable TravelPerk events including travel to one of our hubs; A mental health support tool for your wellbeing; Exponential growth opportunities; VolunteerPerk We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice Work from anywhere in the world allowance of 20 working days per year

nbsp;

How We Work amp; Values

  • Senior CRM Manager

    1 hour ago

    London, United Kingdom Switch Tech Talent Full time

    Role: Senior CRM Manager Location: Shoreditch/Hybrid (3 days a week onsite) Salary: £65,000 + Bonus Key Skills: Email Marketing, SQL, Excel, Python (Ideally) This is an exciting opportunity for a Senior CRM Manager with mentoring/management experience to join a well-known Ecommerce company. As the Senior CRM Manager, you will need to be well versed...

  • Senior CRM Manager

    28 minutes ago

    London, United Kingdom Switch Tech Talent Full time

    Role: Senior CRM Manager Location: Shoreditch/Hybrid (3 days a week onsite) Salary: £65,000 + Bonus Key Skills: Email Marketing, SQL, Excel, Python (Ideally) This is an exciting opportunity for a Senior CRM Manager with mentoring/management experience to join a well-known Ecommerce company. As the Senior CRM Manager, you will need to be well versed in...

  • Senior CRM Coordinator

    2 days ago

    London, United Kingdom HOVER SENIOR LIVING COMMUNITY Full time

    If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to...

  • Senior CRM Coordinator

    2 days ago

    London, United Kingdom HOVER SENIOR LIVING COMMUNITY Full time

    If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to...

  • Senior CRM Manager

    3 weeks ago

    London, England, United Kingdom 3Search Full time

    Job DescriptionI am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies.Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityA retail company who are located in the heart of London, our client offers a dynamic...

  • Senior CRM Manager

    2 weeks ago

    London, United Kingdom 3Search Full time

    Job Description I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and...

  • Senior CRM Manager

    1 month ago

    London, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    1 month ago

    London, United Kingdom 3Search Full time

    Job Description I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and...

  • Senior CRM Manager

    4 weeks ago

    London, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    3 weeks ago

    London, United Kingdom 3Search Full time

    Job Description I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and...

  • Senior CRM Manager

    1 month ago

    London, United Kingdom 3Search Full time

    Job DescriptionI am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and...

  • Senior CRM Manager

    1 month ago

    London, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    3 weeks ago

    London, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    3 weeks ago

    London, United Kingdom 3Search Full time

    Job Description I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and...

  • Senior CRM Manager

    3 weeks ago

    London,, UK, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    4 weeks ago

    london, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    1 week ago

    London, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    2 weeks ago

    London, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    2 weeks ago

    London, United Kingdom 3Search Full time

    I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and excellent culture set...

  • Senior CRM Manager

    2 weeks ago

    London, United Kingdom 3Search Full time

    Job Description I am currently partnered with a client who is dedicated to revolutionizing the retail landscape through cutting-edge marketing and CRM strategies. A retail company who are located in the heart of London, our client offers a dynamic environment where innovation thrives, and talents are nurtured. With a young and vibrant environment, and...