2nd Line Support Engineer, Microsoft
3 weeks ago
Role: 2nd Line IT Support Specialist Location: London, UK
Day Rate: £200p/d
We are seeking an experienced IT Support Specialist with expertise in MacOS and a strong background in the Film/TV industry. The ideal candidate will provide technical support, troubleshoot system issues, and ensure seamless IT operations in a fast-paced, creative environment.
Technical Support:
Provide first-line and second-line support for MacOS devices, including troubleshooting hardware and software issues.
Assist with the installation, configuration, and maintenance of MacOS systems and applications.
Ensure the smooth functioning of network connections, video production software, and other IT systems whilst being an IT Support Specialist.
Film/TV Industry Specific Support:
Understand and support IT workflows unique to the Film/TV production environment.
Provide assistance with industry-specific tools like Final Cut Pro, Adobe Creative Suite, Avid , and other production-related applications as an IT Support Specialist.
Troubleshoot connectivity and compatibility issues related to editing suites, sound systems, and rendering servers
.
IT Infrastructure Management:
Monitor and maintain IT systems, including backups, updates, and patches.
Collaborate with vendors for hardware and software procurement.
Manage user accounts, permissions, and access for studio staff.
Proven experience as an IT Support Specialist, preferably in the Film/TV industry.
Familiarity with industry-specific software such as Final Cut Pro, Adobe Creative Suite, and Avid.
Strong knowledge of networking, hardware peripherals, and file-sharing solutions used in production environments.
Experience supporting hybrid environments with MacOS and Windows systems.
Knowledge of video encoding, file compression, and rendering workflows.
Certification in MacOS or IT-related fields is a plus (e.g., Onsite support in a Film/TV production studio environment.
Occasional after-hours or weekend support during critical projects.
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