Remote Data Center Technician
3 weeks ago
About Serverfarm Serverfarm is a unique Data Centre developer and operator – and the global leader in Data Centre Management as a Service (DMaaS). To drive a new era of sustainable Data Centre management and modernisation forward so that enterprises can focus on innovation.
As a Senior DCT, you will have a shared responsibility in the delivery of the contracted services and projects within customer Data Centres and remote Technical Equipment Rooms. You are required to undertake and maintain ITIL functions such as Incident, Change, Problem and Service Management You will oversee, train, and approve the work of junior team members and third parties, particularly regarding project installs, power, and network cabling. Your role will be to deliver a range of services for the Data Centre Services (DCS) team, including (but not limited to):
• Providing security within customer Data Centres and Technical Equipment Rooms.
• Aligning to and undertaking customer ITIL Functions, such as Change and Incident.
• Inputting into data centre management systems and ensuring accuracy and completeness of data to enable space, power and network management and reporting.
• Undertaking Health & Safety audits and risk reporting, ensuring personal care.
• Carrying out IT asset audits and maintaining database accuracy.
• Take responsible for the availability and security of the customer Data Centres and the IT services housed within them.
Monitor and perform regular checks to ensure quality, safety, and alignment with contracted obligations.
Deputise for or assist Operations and Data Centre Managers where required and available.
Ensure all activities are delivered in line with SLA’s and project resource plans.
Carry out varied tasks, including IT installs and removals, installation of fibre and copper structured and patch cabling, device and cable labelling, stock checking and reordering as directed.
Promote a culture of safety first within the business and ensure your work aligns with the Serverfarm H&S policy, including CDM & RAMS
Review and scrutinise third party RAMS (Risk Assessments and Method Statements) where required.
Lead transformation projects, such as relocation of IT equipment, decommissioning & complex IMAC’s.
Provide help and guidance to DCT’s and other staff on IT processes, procedures, and standards.
Identify and document initiatives and service improvements using the document review process to gain approval from managers.
Take responsibility for Serverfarm assets, resources and consumables, ensuring security, tidiness, cleanliness and correct stock levels.
Minimum of 5 years’ experience working in a Data Centre with proven success in delivering customer requirements in a critical technology environment.
Working additional hours or on call may be required in this role.
Proven ability to undertake and manage tasks to tight deadlines with confidence, working alone or as part of a team.
Proven understanding of security measures, risks, and enhancements.
Able to present information clearly, with effective results using various techniques including MS PowerPoint, Word and Excel and messaging tools such as Outlook and Teams.
Proficient in the use of testing equipment, including OTDR and Fluke.
Understand the basic elements of IT network architecture, including the range of cable types, ancillary networking devices and installation practices.
Good operational understanding of Data Centres and IT environments.
GCSE level passes in Mathematics and English.
o Experience of managing projects including financial and resource elements
o Staff supervision, training and mentoring, Personal Development Reviews.
**Training will be provided to align you with our specific team and company expectations.**
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