Senior Service Delivery Manager
1 month ago
Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. The Service Delivery Manager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio.
The SDM will play a critical role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects.
The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at coordinating resources, managing budgets, measuring and tracking project progress, and communicating with team members and stakeholders. They also assess risks and resolve any issues that arise throughout a project’s life cycle, often being called on to make difficult decisions regarding complex and competing priorities in an effort to achieve desired project outcomes. The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts.
Take ownership for all aspects of the service defined against the contracted scope of work
Accountable for the project delivery and its associated performance
Deliver all project reporting aspects both internally and externally
Own the project performance through on time delivery, achievement of customer performance, quality aspects and financial controls
Demonstrate careful control and management of all financial aspects against resource labour and material requirements
Execute project leadership and guidance to the project team to ensure successful delivery
Own the project delivery dashboard and its associated metrics
Execute performance against multi projects
Understand the project complexity and implement plans to overcome issues
Ownership for the successful delivery of all Service Level Agreement (SLA) and or Key Performance Indicators (KPI’s)
Identify, Report and Manage all project risks and assigned mitigation plans
Identify routes to optimise the delivery and performance of the projects identified through opportunities
Manage resources to ensure contract performance and escalate as needed
Provide support and advise to all commercial related aspects
Work with procurement and the supply chain to manage appropriate tasks
Correlate, engage and support quality requirements defined by the quality team, Chorus 2 and our customer
Provide support to bids, RFQ’s and future prospects
Create and maintain all required project plans in line with customer and Chorus 2 requirements
Provide support to customer and internal audits
Execute project tasks related to project management and SDM duties
Understand, manage and maintain project activities in line with Chorus 2 requirements
Monitor, track and achieve financial targets against MYB and Year end
Core engagement with project delivery team and the Project Management Office
Manage the customer relationship to deliver contract performance when both positive and negative
Escalate to the leadership team where help and support is required
Present project performance both internally and externally
The job also entails directing people working on the Project in their day to day activities
Leading and mentoring the team to execute the project performance and Thales expected behaviours
The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts. Execute an In depth understanding of Project management principles and ideally APMP qualifications
Experience in managing project complexity
Strong business finance knowledge including being able to understand detailed project finance reports
Demonstrate a good understanding of risk and opportunity management and execution
Previous experience of managing project finances including active risk and opportunity management
Demonstrate achieving customer performance and capturing feedback to execute improvements
Demonstrate leadership behaviours to recover poor performing projects (quality, cost, schedule)
Experience in understanding resourcing and schedule planning through tools such as Oracle and Primavera
Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
Make clear, pragmatic and manageable plans for service / programme delivery using programme and project management disciplines
Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans
Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time
Deliver strong and efficient performance in difficult and challenging circumstances, encouraging others to do the same
Broad commercial and financial awareness
Able to operate effectively under project constraints and pressure and able to display sound judgement at all times
Responsible for understanding project complexity and the ability to manage and escalate to resolve
Managing multiple projects with different customers, project requirements and contract performance
Careful management of workload, team priorities to deliver the service required
Supports innovation
Takes smart risks
Embraces diversity
The ability to travel to achieve project and customer performance (Expected 10% travel)
#For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
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