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Regional Service Manager
3 weeks ago
Delivering high quality, safe services is a must for Stonewater, and we’re now seeking a Regional Service Manager to join our Operational Leadership Team and focus on service improvement, targeted quality assurance and increased customer engagement and satisfaction within the South West region. This role is pivotal in ensuring effective partnership working to deliver results for customers and services.
Whilst supporting local delivery teams, you’ll contribute to the delivery of Stonewater’s Customer Strategy, ensuring teams and services are delivering our Customer Promise. You’ll develop and sustain long term effective relationships with our key partners and identify and embed processes that removes waste, drive costs down, increase social value initiatives and deliver innovation.
This is an exciting opportunity for someone to join and work with a newly created Management team who are passionate about embedding a great customer experience
- Have proven experience working in housing / housing related support to include effective delivery of accommodation-based services.
- Have tangible experience of driving up quality of service, delivery of KPI’s and achievement of action plans.
- Be able to display professional boundaries and behaviours and have a high level of person integrity.
- Have a thorough understanding of safeguarding issues for members of our communities, and managing risks associated with safeguarding.
- Be solution focused and able to work without supervision.
- Able to manage multiple demands and projects at any one time.
- Be comfortable using a variety of IT systems, particularly in capturing outcomes and case management.
- Have excellent numeracy, literacy and communication skills.
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