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Training and Quality Lead

4 months ago

Hemel Hempstead Hertfordshire, United Kingdom Brook Street UK Full time

We are looking for a motivated team leader to manage and supervise a customer service team for a public sector client in Hemel Hempstead UK. All we require is previous team leading or people management experience in any sector
Role : Process Team Leader
Location: Hemel Hempstead
Contract: temporary until October 2024
Pay Rate: £13.14 per hour / weekly pay every Friday
Hours: Full Time 9:00-5:30 Monday-Friday (37.5 hours a week)
start date : ASAP after 1 stage interview
The process team leader will have good working knowledge of the developments in their area, and an awareness of its application within past and present Sopra Steria engagement enabling them to provide a 'Go To' expertise within the overall team.
Key Responsibilities
Lead, manage and develop small teams - Motivate, and develop the team and encourage communication.
Schedule team work to required timescales and Service levels.
Target setting , performance plans and development activities
Lead the planning implementation, in order to ensure the availability of required staff members
Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
Identify and manage improvements within own area.
Update and maintain data base/systems / documentation.
Comply with regulatory requirements where applicable.
Collect and provide statistical data/reports as required.
Essential Skills
Able to manage and develop small teams
Expert understanding of relevant systems / ERP
Highly developed user of Excel, Word, PowerPoint
Good at internal and external communication
Ability to manage a small budget (FTEs, overtime)
Ability to set and achieve performance targets
Requirements
* Right-to-work in the UK (indeifnte leave to reamin) or full British passport * Clear DBS minimum * 3 Year referenceable Work History
If these sound like areas you have experience in and are eager to develop, please submit your CV to apply.
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