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Quality and Training Consultant

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom Smiths Group plc Full time
Job Description

Job Title: Quality and Training Advisor

Job Summary:

We are seeking a highly skilled Quality and Training Advisor to join our Global Training and Technical Documentation department at Smiths Group plc. As a key member of our team, you will be responsible for managing and delivering Training Needs Analysis (TNA) and providing training management consultancy services to clients.

Key Responsibilities:

  • Conduct complex TNAs both internally and externally, and for a range of sectors, including all related stakeholder management, communication, and data gathering.
  • Identify the learning needs of internal employee groups and create and deploy learning pathways to fulfill these needs through the conduct of role analysis.
  • Manage induction training pathways for internal target audiences, continually refreshing training content within pathways and approaches as learning content evolves.
  • Deliver training on the conduct of TNA to wider Training and Technical Documentation team members.
  • Observe and identify wider organisational problems that may be leading to training issues and communicate these in a manner that is both accessible and concise.
  • Conduct stakeholder interviews at all levels and ask effective questions to gather qualitative information on both the training need and other organisational aspects that may impact on success.
  • Develop questionnaires to collect reliable and valid quantitative data.
  • Appreciate the impact that cultural differences may have within a global organisation when recommending training options to fill emerging training gaps.
  • Work closely and in collaboration with other departments to tailor training outputs to customer requirements.
  • Coordinate and manage outputs from the TNA that require training design activity.
  • Act as Liaison between the Global Training and Technical Documentation Department and other departments on all topics related to TNA.
  • Independently familiarise themselves with changing technologies and the future of TNA and training delivery, both online and in-classroom.
  • Ensure that Smiths Group plc remains an innovative and impactful training department by keeping up to date with changes to training options for all Smiths Group plc equipment.
  • Lead on TNA project meetings both within the department and across other internal and external stakeholders.
  • Provide training management consultancy services to clients, within the scope of our market areas and domains, with support from additional training colleagues, project managers, and Senior Management teams.
  • Demonstrate flexibility to travel to customer's sites to perform duties and maintain relationships with the customer, both locally and internationally.
  • Review and provide Quality Assurance on TNA outputs of other Training Analysts.
  • Participate in the processing of tenders, including the writing of bids and scoping of customer requirements from tender documentation.

Requirements:

  • A Higher-level qualification in Training Management, Training Analysis, or related HR function.
  • Willing to work towards additional professional development targets.
  • Exceptional standards of written English.
  • Significant knowledge of at least one Training Analysis framework – such as ADDIE, SAM, or other.
  • Experience of working in a project environment in the target markets, including the intellectual flexibility to work in new sectors from within Smiths Group plc Global markets.
  • Experience of working with internal learning teams to identify internal learning pathways through the conduct of role analysis.
  • Proficiency in MS Office applications, including Microsoft Word, PowerPoint, Excel, and Outlook.
  • The ability to effectively manage the performance of people by being a role model to others.
  • The understanding and recognition of the organisation's commercial environment and positioning themselves, their role, and their actions in order to support the organisation's commercial success.
  • The ability to build an effective network of relationships both internally and externally, understanding their customers' needs.
  • The ability to work well independently with little supervision due to the remote nature of the TNA team.

Project Coordination Duties and Responsibilities:

  • The ability to effectively lead the performance of people working on the TNA projects globally and complete assurance activity on TNA outputs.
  • The ability to build an effective network of relationships both internally and externally, understanding their customer's needs.
  • The ability to plan and manage resource requirements for TNA and Training Design activity.

About Us:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.