Sales Account Manager. Office

4 weeks ago

London, United Kingdom Lily's Kitchen Full time

Love to work at Lily’s Kitchen?
National Account Manager – eCom Pure Play pan-EU

Reporting Line: - 3P eCom Sales Controller

Lily’s Headquarters: - Goodge Street, Fitzrovia (with hybrid working between the office and working from home)


Equality and Inclusiveness at Lily’s Kitchen: -

At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

This is a hybrid role, with a mix between working approximately 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.


Your place at the Lily’s Kitchen Table: -


ownership of delivering the P&L and operating budget for your accounts. Exceed targets on Net sales and trade spend, and provide clarity to the eCom Sales Controller on an on-going basis as to performance vs expectations.
~ direct ownership of the UK and pan-EU business development for Zooplus, Ocado, and Pet Pure Players.
~ and develop strong relationships externally and within the Nestle Purina network, leading to Lily’s Kitchen executing audacious plans that other brands haven’t even thought of let alone been allowed to execute
~‘win-win plans for your customer in collaboration with the eCom Sales Controller, ensuring stretching targets are set with clear rationales as to growth levers and execution plans.
~ Deliver planned sales in line with the monthly forecast.
~ the development and implementation of annual JBP agreements, working with multifunctional stakeholders internally to agree best plans and negotiating externally
~ will also work closely with our in-house D2C eCommerce channel, sharing learnings and experience, and aligning promotional plans to ensure that all channels succeed.
~ Live our values and become the face of Lily’s Kitchen. You are the brand ambassador for Lily’s Kitchen, whether that be in the market, at client meetings, client events and trade shows.
~ into consideration our social and environmental goals within every aspect of the role be that transparency on our ethical policies and procedures with stakeholders, focus on recyclability and packaging and reducing our carbon impact


passion for the Pet Industry and National Account Management
experienced National Account Management within a branded environment
account management experience would be a huge bonus
will have experience of building Joint Business Plans (JBPs) with national accounts and a good understanding of commercial finance
natural at stakeholder management at all levels, with the ability to build trust authentically and communicate effectively
negotiation skills and the ability to influence others through your flexible style
a fast pace here at Lily’s Kitchen. it goes without saying, you should have a real passion for pets


At Lily’s Kitchen we believe that everyone should enjoy their time at work. Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs.Plus, a life assurance scheme to look after those that depend on you.
Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and a electric car salary sacrifice scheme).
our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
Lily’s Kitchen Story
At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world.
Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets.
Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes.
We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide.

We recruit to our values at Lily’s Kitchen: Respectful.

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