Process Engineer
1 week ago
The Operational Excellence Team are looking for a Process Engineer to join the team on a 12 month fixed term contract.
You will be responsible for optimisation of operational performance, as part of the Operational Excellence programme, through the analysis, design, documentation, and guided implementation of new or revised processes, workflows, process metrics and management tools.
The role will be based in our Harlow Office. The working pattern will be of a hybrid nature with an average of 4 days in the office and 1 at home, 35 hours a week.
Execution of process and workflow design, development, documentation, support and change control across the operational processes of the Group – including for the implementation of Group projects.
Execution of process metric implementation across the operational processes of the Group, to align with the principles and goals of operational excellence.
Identification, definition and articulation of operational problem statements and project briefs to include succinct definition of scope, requirements, resources and risks.
Assisting with change management with stakeholders when operational changes are being implemented, including testing and training components.
Contribute to the implementation of organisational design changes (org chart changes).
Contribute to the definition and implementation of a quality management system to ensure the quality of services against customer expectations is consistently measured.
Working closely with the management teams, business analysts, IT product owners and 3rd party suppliers, to define IT and Data requirements for processes.
Deep process analysis and design experience.
Strong workshop facilitation skills.
Experience in executing cross-departmental projects.
Excel skills to an advanced level.
Financial services experience.
Direct experience in executing an operational excellence programme of projects with measured ROI.
Experience in optimisation projects that include operations, IT, Data and Finance functions.
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