Customer Success Manager
3 weeks ago
Customer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of the leaders in their field and enjoy an excellent reputation. You will enjoy bright contemporary offices with a friendly and collaborative team and a great time to join this innovative company as they embark on their next stage of growth. Role This is great opportunity to join the Customer Success Management team. The primarily responsibility will be the retention and growth for a defined set of accounts. Also ensuring the protection of existing revenue while delivering on SLA’s. In addition, the Customer Success Manager will be expected to develop multiple strategic relationships within the customer base. The Customer Success Manager will work closely with Sales, Solution Delivery teams etc, to achieve the company’s objectives and goals for each account. As Customer Success Manager through delivering an exceptional customer experience you will provide customers with a range of powerful solutions that will deliver high-impact business value Responsibilities
- Creating and developing strong and sustainable relationships with relevant influencers at all levels within the customers’ organisations to achieve Revenue growth.
- "Owning" the customer relationship and taking accountability for the execution of the value proposition to the customer.
- Forecasting and reporting effectively on all pipeline activity
- Ensure Renewals are completed on time and in line with process.
- Achieve revenue upsell targets.
- Provide consultative advice to customers on how to obtain the best return on their investment.
- Carry out monthly and quarterly business reviews as required.
- Creation and maintenance of Accounts Plans that strategically develops the account.
- 5+ years account management experience managing global accounts
- Excellent verbal and written communication skills and confident working within a technical environment
- Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against challenging schedules
- Enjoys creation and delivering compelling presentation in the digital marketing space
- Experience of maintaining a pipeline
- Ability to nurture relationships and know how to identify and build greater stakeholder relationships
- Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
- Good understanding of operational processes
- Commercially aware
- Good collaborator and used to working across different operational departments.
- Some experience in managing and coaching team members would be an added plus
- A second language would be an added plus but only desirable and not essential
-
Customer Success Specialist
2 months ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Success Specialist
1 week ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Customer Success Manager
2 days ago
London, United Kingdom Redimeer Full time**Customer Success Manager | London | Remote | Salary up to £50k + Commission** **Salary**: £50,000 + Commission & Benefits **Location**: Remote with occasional travel into their London office My client is looking for an experienced Customer Success Manager with recruitment experience to join their growing team. You will have worked in a SaaS software...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
1 week ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. Company...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager - Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
2 weeks ago
London, United Kingdom FourPointZero Recruitment Ltd Full timeCustomer Success Manager Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. ...
-
Customer Success Manager
4 weeks ago
London, United Kingdom Hudson Clarke Associates Full timeCustomer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of...
-
Customer Success Manager
1 week ago
London, United Kingdom Insight Global Full timeRemote | Customer Success ManagerInsight Global is hiring a Customer Success Manager to serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of products.Customer Success...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Insight Global Full timeRemote | Customer Success ManagerInsight Global is hiring a Customer Success Manager to serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of products.Customer Success...
-
Customer Success Manager
2 months ago
London, United Kingdom ReCulture Full time* Customer Success Manager - £35,000 - £40,000 + Bonus - Liverpool or London (Hybrid working) Customer Success Manager What: Customer Success Manager Where: London OR Liverpool (Hybrid working) **Salary**: £35,000 - £40,000 + bonus The company: My client is one of the most respected and growing independent advisories on the smarter use of Geospatial...
-
Customer Success Manager
3 weeks ago
London, United Kingdom Mimecast Full timeThe Customer Success Manager is a key member of Mimecast’s EMEA Customer Excellence organisation. One of our five core values is to Deliver a Remarkable Experience, which means we put the customer at the forefront of everything we do, striving to assist them in achieving their desired outcomes and success criteria at each stage of their journey with...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Mimecast Full timeThe Customer Success Manager is a key member of Mimecast’s EMEA Customer Excellence organisation. One of our five core values is to Deliver a Remarkable Experience, which means we put the customer at the forefront of everything we do, striving to assist them in achieving their desired outcomes and success criteria at each stage of their journey with...
-
Manager, Customer Success
2 days ago
London, United Kingdom Culture Amp Full timeHow you can help make a better world of work We are seeking a highly motivated and experienced Manager of Customer Success to join our dynamic team at Culture Amp. As the Manager of Customer Success, you will lead a team responsible for driving customer adoption, satisfaction, retention, and ultimately sustainable growth. You will play a key role in...
