Customer Support Representative

1 week ago

London, United Kingdom Kantar Media Full time

Job Title: Customer Service Representative

Location: London, Westgate

Salary: Competitive

Full time/Permanent/Hybrid working

Includes Weekends and evening hours

Do you live in North London and have Customer Care experience don't want to do any sales calls? then read on this exciting role could be for you.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Our media colleagues are expert in understanding the changing media landscape. This includes audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimise investment.

You will be working across different projects to address the needs of advertisers, from TikTok, BBC, YouTube and Google – where we have pulled together all our latest thinking, our most up-to-date meters and our relationships with the online publishers such as Google and Facebook, and the result is something that we believe is the future of audience measurement.

Our Customer Service Representative are the key relationship holders between Kantar and our Origin and Screenwise panel members, delivering an excellent level of service and important support to our panel. In the role of Customer Service Support, you would work closely with our regional Solution Techs and all other teams to ensure a perfect client-centric service to our Panel.

Tasks & Responsibilities

  • Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
  • Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
  • Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks
  • Collecting information from technicians about the equipment in the panel members homes and updating a central database
  • Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service
  • Providing support on ad hoc projects and initiatives
  • Conducting validation checks to identify any issues with data held against a home that could impact data processing
  • Work with the wider Origin team to ensure SLA’s (Service Level Agreements) and project deadlines are met

Your profile and key skills we are looking for

  • Communication - strong relationship building and communication skills with internal partners and panel members
  • Customer service - Polite and professional telephone manner with a positive work ethic towards problem solving
  • Teamwork - proactive and strong self-motivated teammate who is happy to lend a hand when needed
  • Problem solving - ability to work in a fast-paced environment with proven experience of working to deadlines
  • Performs tasks efficiently with a high level of accuracy
  • Good interpersonal and administrative skills with a focus on work being accurately prioritised and completed in a timely manner
  • Ability to multitask with a flexible attitude to work

Our offer

At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit

  • Customer Service Representative

    4 days ago

    London, Greater London, United Kingdom Law Support Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Law Support. As a Customer Services Advisor, you will be the first point of contact for our clients, providing exceptional support and assistance with a variety of queries.The ideal candidate will possess outstanding customer service skills, with a proven track record of...

  • Customer Service Representative

    46 minutes ago

    London, Greater London, United Kingdom Premier Work Support Full time

    Job Summary:Premier Work Support is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Manage customer inquiries and resolve issues in a timely and professional...

  • Customer Support Representative

    3 months ago

    London, United Kingdom Comply Full time

    **Customer Support Representative** **The Career Opportunity** This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization! **The Role**: - Perform set-up and...

  • Customer Support Representative

    3 months ago

    London, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...

  • Customer Support Representative

    3 months ago

    London, United Kingdom Neko Health Full time

    Join Neko Health as a customer support representative and make a difference in the health-tech industry! **About Neko Health**: Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko...

  • Customer Support Representative

    3 months ago

    London, United Kingdom theprintspace Full time

    Customer Support Representative for a high-growth tech company in the creative arts industry theprintspace is a best in class fine art & photographic printing studio with an outstanding customer satisfaction reputation. We are looking for a focussed and intelligent Customer Support Representative ready to take a forward career step in the exciting creative...

  • Customer Support Representatives

    2 months ago

    London, United Kingdom Hubstaff Full time

    Exciting Opportunity for Customer Support Representatives with DoWell UX Living Lab! DoWell UX Living Lab, a division of DoWell Research. As a globally renowned User Experience research team, we have been trusted by top brands like Google and Spotify since 1995. With our extensive research background, we are now developing management products for small to...

  • Customer Support Representative

    18 hours ago

    London, Greater London, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...

  • Customer Support Representative

    21 hours ago

    London, Greater London, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...

  • Inbound Customer Support Representative

    3 weeks ago

    London, Greater London, United Kingdom The Hyde Group Full time £25,000

    Inbound Customer Support Representative (Temporary to Permanent) Working Hours: 35 hours per week, Monday to Friday, 9:00 AM to 5:00 PM Contract: Initial temporary position with the potential for permanent employment The Hyde Group is seeking to hire an inbound Customer Support Representative. Our mission is straightforward: by offering our clients a secure...

  • Customer Support Representative

    3 weeks ago

    London, Greater London, United Kingdom Bright Bridge Group Full time

    Position Overview: As a Customer Support Representative at Bright Bridge Group, you will serve as the initial point of contact for our clientele, managing incoming communications and delivering outstanding service. Your role will encompass addressing client inquiries, resolving challenges, and ensuring a satisfactory customer journey. This position is...

  • Customer Support Representative

    6 days ago

    London, United Kingdom Kantar Media Full time

    Job Title: Customer Service RepresentativeExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Location: London, WestgateSalary: CompetitiveFull time/Permanent/Hybrid workingIncludes Weekends and evening hoursDo you live in North London and have Customer Care experience don't want to do...

  • Customer Support Representative

    6 days ago

    London, United Kingdom Kantar Media Full time

    Job Title: Customer Service RepresentativeExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Location: London, WestgateSalary: CompetitiveFull time/Permanent/Hybrid workingIncludes Weekends and evening hoursDo you live in North London and have Customer Care experience don't want to do...

  • Customer Support Representative

    1 week ago

    London, United Kingdom Kantar Media Full time

    Job Title: Customer Service Representative Location: London, Westgate Salary: Competitive Full time/Permanent/Hybrid working Includes Weekends and evening hours Do you live in North London and have Customer Care experience don't want to do any sales calls? then read on this exciting role could be for you. Kantar is the world’s leading data,...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom The Ivy Collection - Support Office Full time

    About The Ivy Collection - Support OfficeWe are a dynamic and growing restaurant group, committed to delivering exceptional customer experiences in our central hub in London's Fitzrovia. Our team is passionate about providing outstanding service, and we're looking for a skilled Customer Service Representative to join our team.Key Responsibilities:Deliver...

  • Customer Service Representative

    4 days ago

    London, Greater London, United Kingdom The Ivy Collection - Support Office Full time

    About The Ivy Collection - Support OfficeWe are a dynamic and growing restaurant group, committed to delivering exceptional customer experiences in our central hub in London's Fitzrovia. Our team is passionate about providing outstanding service, and we're looking for a skilled Customer Service Representative to join our team.Key Responsibilities:Deliver...

  • Customer Support Account Representative

    3 months ago

    London, United Kingdom Workplace Options Full time

    Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Customer Support Representative

    5 months ago

    London, United Kingdom Vista Musical Instruments Full time

    Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Teisco, Heritage Guitars, Dawsons and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division...

  • Customer Support Representative

    4 months ago

    London, United Kingdom Vista Musical Instruments Full time

    Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars, Dawsons, and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division...

  • Customer Support Representative

    2 months ago

    London, United Kingdom Qogita Full time

    **WHO WE ARE** **Qogita [Pronounced KO-gi-ta] is transforming the world of B2B eCommerce**:a one-stop-shop for all packaged products at prices, terms and ease-of-use never seen before. Qogita is based on an ultra-innovative order allocation algorithm that not just enhances how B2B commerce is done, but changes it all together. The outcome: 10-20% in...