Customer Support Representative

3 weeks ago


London, Greater London, United Kingdom Bright Bridge Group Full time

Position Overview: As a Customer Support Representative at Bright Bridge Group, you will serve as the initial point of contact for our clientele, managing incoming communications and delivering outstanding service. Your role will encompass addressing client inquiries, resolving challenges, and ensuring a satisfactory customer journey. This position is well-suited for individuals who excel in communication, possess strong problem-solving skills, and have a genuine desire to assist others.

Core Responsibilities:
  • Manage incoming client communications in a professional and respectful manner
  • Provide precise information regarding our offerings and services
  • Effectively address and resolve client issues and concerns
  • Record client interactions and maintain accurate client records in the database
  • Adhere to company protocols to guarantee high standards of service
  • Work collaboratively with colleagues to enhance client satisfaction and experience
  • Aim to meet or surpass performance benchmarks and objectives
  • Engage in training opportunities to remain informed about our products, services, and operational procedures
Required Qualifications:
  • Prior experience in a customer service or support role is advantageous
  • Exceptional communication and interpersonal abilities
  • Strong analytical skills and attention to detail
  • Competence in utilizing computer systems and customer support software
  • Capability to work efficiently both independently and as part of a team
  • Composure and skill in managing challenging client interactions


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