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Customer Support Representative

3 months ago

London, Greater London, United Kingdom Chartwells - Universities Full time
Customer Service Assistant - Universities Sector

We are seeking a dedicated Customer Service Assistant who will represent our organization, providing outstanding service within the educational environment on a part-time schedule. You will become part of a team that takes pride in their work, their food offerings, and most importantly, in their colleagues.

As a Customer Service Assistant, you will be an integral part of a dynamic and friendly team operating in a fast-paced setting. You will have ample opportunities for career advancement within a company that values its workforce, celebrates diversity, and acknowledges employees who excel in their roles.

We believe in rewarding your efforts, which is why we provide a comprehensive benefits package that includes:

  • Exclusive travel discounts with major providers
  • Grocery savings through partnerships with leading supermarkets
  • Quick access to digital healthcare services for you and your family
  • Significant discounts on cinema tickets
  • Regular updates featuring the best deals and savings
  • Cash rewards for spending with a variety of brands
  • Access to wellness, mindfulness, and fitness classes
  • Shareable discounts for friends and family
  • Contributory pension plan
  • Career development opportunities through structured programs

Your primary responsibilities will include:

  • Providing customers with a seamless and personalized service experience
  • Demonstrating knowledge of food services and assisting customers effectively
  • Upholding the brand image of our organization
  • Managing cash transactions and operating the cash register
  • Adhering to food safety and hygiene standards
  • Following health and safety regulations

The ideal candidate for the Customer Service Assistant role will possess:

  • A passion for delivering exceptional service, greeting customers warmly
  • The ability to take initiative and make customer-focused decisions
  • Strong teamwork and communication skills
  • A drive to excel in their position
  • The capability to perform well under pressure
  • Excellent timekeeping and reliability
  • A commitment to safety and compliance

As part of Compass Group UK&I, Chartwells is a leading provider of catering and support services to the education sector. For over 25 years, we have focused on helping educational institutions foster healthy bodies and minds. Each week, we serve millions of nutritious meals to students across various educational settings.

At Compass Group UK&I, we are committed to creating an inclusive environment where everyone can thrive and reach their full potential. We value diversity and strive to ensure that all employees feel respected and valued.