Customer Service Representative

2 weeks ago

London, Greater London, United Kingdom Meridian Business Support Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our customers, ensuring their orders are fulfilled efficiently and effectively.

Key Responsibilities
  • Manage spare parts administration, including generating quotations in SAP and maintaining relevant minimum stock levels.
  • Take spare part order requests from customers and engineers, and ensure timely delivery of orders.
  • Provide excellent customer service, responding to phone calls and emails in a professional and courteous manner.
  • Proactively sell spares to increase spares turnover and contribute to the growth of our business.
  • Prepare and send invoices to customers, and respond to any queries or concerns they may have.
  • Upload invoices and relevant documents to customer online portals, ensuring seamless communication and transparency.
  • Identify and correct orders stuck in error queues, and provide daily reports to management.
  • Prepare weekly revenue reports for the Service Director, and maintain accurate records of customer interactions.
  • Develop and maintain key account relationships, and provide ad hoc customer reports as required.
Requirements
  • Excellent customer service skills, with the ability to communicate effectively with customers and colleagues.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft packages, particularly Excel, and experience with SAP and CRM systems.
  • Ability to work well under pressure, and maintain a positive attitude in a fast-paced environment.
  • Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Excellent time management skills, with the ability to meet deadlines and achieve targets.
Behaviors
  • Planning and Organizing
    • Work effectively with the team to plan and prioritize tasks, ensuring seamless delivery of services.
    • Monitor progress and adjust plans as necessary to meet changing business needs.
    • Respond proactively to short-term business needs, and demonstrate a willingness to work out of standard hours to meet customer and business requirements.
  • Drive for Results
    • Work hard to achieve set targets, and demonstrate a commitment to delivering exceptional results.
    • Take ownership of tasks and projects, and demonstrate a willingness to learn from mistakes and accept constructive feedback.
  • Team Worker
    • Work collaboratively with the team to achieve shared goals and objectives.
    • Share knowledge and expertise with colleagues, and demonstrate a willingness to help others.
    • Build trust and rapport with colleagues, and demonstrate a commitment to teamwork and collaboration.
  • Confidence and Assertiveness
    • Communicate effectively with colleagues and customers, and demonstrate a willingness to assert self positively.
    • Offer suggestions and ideas to overcome difficulties, and demonstrate a willingness to contribute to team decisions.

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