Engagement Officer

7 days ago

Milton Keynes Buckinghamshire, United Kingdom DataCareers Full time

Client & Project Executive Permanent/Full time
Location: Newport Pagnell (2 days in the office)
Our client who provide Channel and Sales Incentive programmes to for Companies Globally are looking to recruit a cleint and Project Executive to deliver to deliver client projects to a high standard, and contributing to the revenue and profit for the company.Delivering client projects to a high standard, and contributing to the revenue and profit for the company
Managing the financial aspects of client jobs. Working with Commercial Accountants in the Finance Department to ensure jobs are set up correctly and budgets, cost and time allocations are monitored and correct. Within existing accounts, to work with the Client Success Lead (CSL) to upsell current projects, cross-sell our services and identify new opportunities, to maximise revenue and profit per client.
To play the lead role in the delivery of client projects, including client liaison, management of internal resource departments and management of external suppliers.
To be the escalation point of contact for all participant queries via phone and email.
Responsible for developing, maintaining, and keeping up to date all programme websites via a content management tool.
Overall responsibility for programme and client data by defining what data is required, in what format and the frequency the data is required. Also determining how the data can be imported / integrated into the programme's system.
From a systems perspective be responsible for creating, updating, and maintaining promotions within a database.
Creating the design briefs and then briefing the internal creative department.
Manage all technical project briefs with the Business Systems Analysts to ensure client requirements are considered, documented and clear to the delivery team and carry out User Acceptance Testing once development is completed. .
To manage all financial aspects of client projects, including using the in-house financial system, working with commercial accountants to set up jobs and budgets, monitor cost and time allocations, keep budgets up-to-date, issue invoices within agreed timescales, close jobs and set up purchase order trackers.
To project manage client jobs, including taking responsibility for timelines, reporting, management of client and participant communication including contact reports, status reports and maintaining electronic and paper (if applicable) files. To work with your CSL to actively identify new business opportunities within existing accounts and upsell existing projects and to play a lead part in the account development plan for each client.
To act as line manager to Client Account Executives (if applicable).
Significant client service experience in an agency environment or significant client-side experience in similar role.
Significant project management experience, including responsibility for meeting deadlines, reporting on progress, leading project teams.
Previous financial responsibility, with evidence of managing costs or monitoring budgets.
Commercial outlook.
Experience of working with Microsoft Office applications (Word, Excel, PowerPoint
Passion for quality.
Excellent time management and task management skills.
Experience in the Performance Improvement arena.
websites.
Experience in working with data.

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