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1st Line Support Analyst

4 months ago

United Kingdom Belcan Full time

1st Line Support Analyst

Location: Aberdeen

Job type: permanent

An excellent opportunity for a 1st Line Support Analyst opportunity with our client, a leading engineering company based in Aberdeen location.

As an experienced IT Support Engineer, you will be providing technical support; answering support queries either onsite/phone/email and support users by providing necessary training and advice.

What will you do in this position?

As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all service management principles.

You should be able to take ownership of user problems and be proactive when dealing with user issues and log all calls on the call logging system and maintain full documentation.

Along with this, you will be responding to enquiries from clients and help them resolve any hardware or software related problems and maintain a log of problems detected.

Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA’s are met and maintain inventory of computer assets with the aim to have continual stock available.

What’s in it for you?

Along with a market leading salary, our client is committed to continuous professional development through training support and onsite mentoring to help you with the delivery.

What qualifications and experiences do you need to have already?

  • Experience in Helpdesk support experience/ 1st line support.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10)
  • Experience using and troubleshooting Microsoft Office - MS Word, Excel, PowerPoint and Outlook within a network environment (permissions, calendar sharing, and delegation).
  • Basic understanding of PC hardware set-up, configuration, excellent telephone etiquette and face-to-face communication skills.
  • MCP certification would be beneficial, but is not essential
  • Excellent inter-personal skills: diplomatic and able to inspire user confidence thorough, professional approach.

What’s next?

The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it.