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Technical Helpdesk
1 month ago
IT Support Engineers – Level 1 & Level 2 Salary : £27,000 – £33,000 per annum (depending on experience) Job Type : Full-time
Hours : Monday-Friday [TIMES]
Chelmsford, Essex (office-based with client visits)
Website :
About Fusion Technology Solutions
As the demand for secure, high-performing technology grows, so does the need for fast, proactive support. Fusion Technology Solutions is a leading Managed Service Provider, helping businesses across the UK boost productivity and stay protected with innovative cloud, communications, infrastructure, and cybersecurity solutions.
In an increasingly digital world powered by AI, automation, and remote working, we’re proud to act as our clients’ trusted guardians — empowering their teams to get the most from modern technology while defending them against ever-evolving cyber threats.
With more organisations relying on us to keep them secure and productive, we’re expanding our team and recruiting for multiple Level 1 and Level 2 IT Support roles. If you’re looking for strong career progression, ongoing training, and the chance to work with a friendly, talented, and customer-focused team — we’d love to hear from you.
Our service desk is the first point of contact for our clients and the place where most of their problems are solved. As L1 and L2 IT Support Engineers you will join this responsive team offering support to a range of businesses, from barbers and bike parks to film studios and financial firms.
You will provide remote and onsite assistance across desktops, laptops, Microsoft 365, Azure and networking, providing prompt and helpful solutions to problems whilst delivering a first-class client experience.
These roles are well suited if you’re looking to work on a variety of technical projects and if you’re eager to grow your skills within a supportive team.
Act as the first/second-line point of contact via phone, email, and ticketing system.
· Assess and resolve issues across hardware, software, and networking.
· Offer support for Microsoft 365 (Exchange Online, Teams, SharePoint, user admin).
· Provide remote support via screen-share tools and onsite visits.
· Assist with installations, onboarding new users and small project tasks.
· Maintain accurate documentation, ticket notes, and asset records.
· Help update guides and improve services.
· Level 2 engineers will additionally:
· Support server/Azure Active Directory administration.
· Assist with solving network/switch/firewall issues.
· Provide guidance to Level 1 engineers where appropriate.
Experience in an IT support / helpdesk role (MSP preferred).
· Very good understanding of Windows 10/11.
· Knowledge of Microsoft 365 support and administration.
· Full UK driving licence.
Knowledge of Azure Administration.
· Competitive salary
· Company pension
· Private medical insurance
· Company events
Support and help protect a variety of businesses up and down the country
· Enjoy a range of technical projects and environments
· Excellent training and career progression pathways.
· Work with innovative tools & technologies.
·
