Junior First-Line IT Support and Technical Administrator

7 days ago

Essex England, United Kingdom Point 13 Jobs Full time £26,500 - £27,000 per year

Bancroft's
is a long-established 7–18 independent school with an excellent reputation for academic success within a holistic and nurturing educational framework. The school is looking for a
Junior First-Line IT Support and Technical Administrator
to provide daily technical assistance to staff, students, and parents.

Key Responsibilities

  • Being a first point of contact for the customer (staff, students and parents) via email, by phone or in person.
  • Logging fault calls for the Support Team on the appropriate Helpdesk system.
  • Provisioning new hardware/software deployments and troubleshooting problems.
  • Setting up audio/visual equipment for presentations in a timely manner.
  • Resolving first-line support problems, such as user account administration/printer problems, where applicable.
  • Monitoring the IT Helpdesk email inbox, responding/logging the calls appropriately and ensuring that they are responded to in a timely manner.
  • Managing Asset and Software Registers and the associated databases/spreadsheets.
  • Carrying out administrative procedures, record keeping and reporting, etc.

Skills and Experience

  • GCSE in English and Maths and A Levels/BTEC or equivalent.
  • Familiarity with Windows 10 and Office Professional applications, as well as good working knowledge of different PC and tablet devices.
  • Self-management and good organisational skills.
  • Friendly and approachable with good communication skills.
  • Ability to prioritise, work under pressure and work to tight timescales.
  • Curious and eager to learn with good attention to detail.
  • Adaptable and flexible.

Benefits

  • Pension scheme options – TPS or defined contribution scheme.
  • Income protection insurance.
  • Death in service insurance.
  • Complimentary lunches.
  • Use of the school gym and swimming pool.
  • Optional subsidised private health care.
  • Fee remission for children of staff members.
  • Friendly and welcoming common room, which organises regular social events.
  • Generous holiday allowance.
  • Cycle-to-work scheme.
  • Commitment to supporting ongoing professional development.

Salary:
£26,500 to £27,000 per annum.

Contract/Hours:
Fixed term for 12 months, 37.5 hours per week, Monday to Friday, 8.00am – 4.30pm, 52 weeks.

Closing date:
10am on 24 November 2025.

  • ICT Support Specialist

    17 hours ago

    Essex, United Kingdom Sureserve Full time

    A leading energy services provider in the United Kingdom is seeking an ICT Associate to deliver first-line technical support to users across multiple sites. This position involves troubleshooting IT issues, maintaining excellent customer service, and ensuring compliance with ITIL principles. Ideal candidates have ICT support experience and strong...

  • Junior Support Engineer

    3 days ago

    Essex, United Kingdom TT TECH SOLUTIONS LTD Full time

    We are currently seeking a Junior Support Engineer for a growing IT providing company. You will be responsible for providing day-to-day support and troubleshooting, as well as installation work directly to our customers. **Requirements**: As a Junior Support Engineer, you will be tasked with the following: - Answer customer phone calls, log support tickets...

  • Junior Technical Support

    7 days ago

    Wembley, England, United Kingdom PIE Recruitment Full time

    Junior Technical Support Specialist - Entry Level SaaS OpportunitySalary - £26,000Learn from Customer Success LeadersProgression potential to Customer SuccessRoute into the world of SaaS22 days holiday + your birthday offIf you're ready to kickstart your career in tech and want to be somewhere that actually invests in your development, this one's worth a...

  • Junior Technical Support Specialist

    7 days ago

    Wembley, England, United Kingdom PIE Recruitment Full time

    Junior Technical Support Specialist - Entry Level SaaS Opportunity - Workforce ManagementSalary - £26,000Learn from Customer Success LeadersProgression potential to Customer SuccessRoute into the world of SaaS22 days holiday + your birthday offIf you're ready to kickstart your career in tech and want to be somewhere that actually invests in your...

  • First Line Manager

    4 days ago

    Harlow, Essex, United Kingdom GXO Logistics, Inc. Full time

    Are you a natural leader looking to take on the responsibility of a First Line Manager? Do you want to feel proud to work for a trusted brand and be valued for who you are? We’re recruiting for a multiple Warehouse First Line Managers, for our key customer, in Harlow –. Our First Line Managers supervise a team of colleagues to ensure the operation runs...

  • IFS Junior Technical Analyst

    7 days ago

    South West, England, United Kingdom IT Works Recruitment LTD Full time

    Job Title:IFS Junior Technical AnalystLocation:HybridDepartment:IT / ERP / Business SystemsReports To:Senior IFS Technical Consultant / IFS Technical LeadEmployment Type:Full-time / PermanentRole OverviewWe are seeking a motivated and detail-orientedIFS Junior Technical Analystto support the ongoing development, configuration, and maintenance of ourIFS Cloud...

  • Desktop Support/2nd Line Support

    4 days ago

    Essex, United Kingdom Advantage Resourcing Full time

    **We have a New Requirement**:A team of 9-12 experienced desktop engineers to provision and replace end user equipment such as Desktop PCs, Laptops, Monitors, iPads, iPods etc. **Job Title**: End User Refresh Engineer **Place of Work**: Roles based at each site (pref local workers) but an expectation to work across all MSE sites when requested **Hours of...

  • Technical Administrator

    4 days ago

    Essex, United Kingdom Adecco Full time

    Join Our Dynamic Team as a Technical Administrator!Location: DunmowContract Type: Permanent Are you ready to step into a vibrant role in the manufacturing and production sector? We're on the lookout for a passionate and organised Technical Administrator to join our fantastic team in Dunmow! If you thrive in a busy environment, love problem‑solving, and...

  • Junior Technical Support Engineer

    2 weeks ago

    City Of London, England, United Kingdom Adecco Full time £25,000 - £32,000 per year

    Junior Technical Support Engineer - Degree, Networks, SupportSalary: £25,000 - £32,000 (depending on experience) + benefitsLocation: Central LondonThe companyThe company is one of the UK's most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an exciting...

  • Technical Support

    2 weeks ago

    Essex, United Kingdom MW Appointments Full time

    Technician Essex / Home to £32,000 plus bens New role working for a leading Insurance organisation within their technical department. - Work with the team providing support to the business in the creation, review and oversight of Delegated Authority Agreements. - Work with stakeholders to provide the business with Delegated Authority related support,...