Warranty Helpdesk Engineer

4 days ago

Chelmsford, United Kingdom MSX International. Full time

Job DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Role PurposeTo provide essential customer support for one of our longstanding automotive partners a leading global vehicle manufacturer.Working with the dealer network to review multiple customer warranty claims and record findings in a bespoke tracking tool.Role ScopeAccept and attempt to resolve enquiries from Customer Dealers (and Customer personnel)Record data as required into a bespoke computer application.Liaise with Customer Engineers / Staff on all issues associated directly with Prior Approval Helpdesk, obtaining clarification from the Team Leader / Project Management if requiredWrite and circulate data to other Helpdesk Engineers / Field Engineers / Project Management / Customer Dealer StaffLiaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis.Liaise with Dealership personnel at all levels.Participate in training / product information exchange with appropriate data sources.ExperiencePrevious customer service experienceExperience in Aftersales (desirable)KnowledgeAn understanding of the mechanics of a modern motor vehicle (essential)SkillsComputer literate (Microsoft Office)Ability to listen and communicate technical advice to the customer.Polite and courteous customer service skillsAble to work with minimal supervision and therefore need to be strong self-starter.AttributesPassionate about the automotive industry and eager to build a career.Logical thought processesInquisitiveCapable of non-leading questioningAdaptableFlexible approach to workInterpersonalWorking Pattern and Location40 Hours per weekPermanentMonday-FridayLocation: Colchester / Hybrid WorkingPackageUp to £30,000 per year25 days annual leave entitlementCompany contributory pension planCashback healthcare schemeLife AssuranceCar Salary Exchange SchemeYou can learn more about MSX International on our website: MSX InternationalJBRP1_UKTJ

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