Service Management Office Analyst

Found in: Jooble UK C2 - 2 weeks ago

London, United Kingdom CLS Group Full time

Third Party Management Office - Analyst
Third Parties are separate entities that provide goods or services to CLS under contractual arrangements or other business relationships. This includes entities such as vendors, brokers, sellers and agents. CLS can face a wide range of operational and compliance risks through engaging in Third Party relationships. To manage these risks, the Third Party Management (TPM) discipline is employed for the procurement of, and management of risks, relating to services provided to CLS by Third Parties.

CLS’s Third Party Management Office (TPMO) team is the operational function involved in the end to end process of Third Party Management and is responsible for maintaining controls; systems; documentation; governance and reporting.


Job purpose - major duties and responsibilities of the job
CLS are establishing an improved TPM process in order to respond to, and adhere to, new and existing regulatory guidelines and initiatives enabling CLS to effectively assess and manage the risk introduced by engaging with third parties during the course of executing business activities.
The selected Analysts will provide operational support within the TPM process.
Responsibilities include the following:
Complete Third Party Management activities, such as completing risk assessments and due diligence activities in line with the TPM Policy and Procedure
Act as a liaison between various stakeholders within the business, gathering and interpreting complex information
Assess, challenge and provide feedback on the information received from the business stakeholders
Identify service and vendor risk through remediation and communicate mitigation/remediation activities
Ensure all approvals, escalations, and reporting is conducted as required
Provide support in the implementation and execution of updates to the TPM Policy, Procedures and other documents
Ensure that issues are proactively raised to line manager


Knowledge, skills and abilities - competencies required for successful job performance
Strong written and verbal communication skills
Good interpersonal skills to engage with large number of stakeholders
Ability to approach problems analytically and confidently drive tasks through to completion
Intermediate ability with MS Office Suite, including Excel
Whilst Third Party Management experience would be beneficial, it's not mandatory as full training will be provided
Degree educated, or equivalent work experience preferred

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