Specialist Support Officer

Found in: Jooble UK C2 - 2 weeks ago


Brentford Greater London, United Kingdom Experis Full time

Desktop Support Engineer | Brentford | 6 month contract | Inside IR 35 | £140 Per Day
Experis have partnered with a IT Services Provider looking to recruit a Desktop Support Engineer with strong customer service and troubleshooting skills to resolve all technical issues for a particular client.

The successful candidate will be responsible for supporting all end users relating to hardware and software.

The day to day responsibilities will consist of installing, testing, maintaining, rebuilding, and troubleshooting end user devices and work settings and interrelated hardware and software. Managing Incident and Task queues (Servicenow). Installing Software Requests.
Supporting accessibility users and setting up specific requirements.
Maintaining accurate Stockrooms within Servicenow and regularly auditing to ensure rotation and accuracy of stock.
Ensure forecast of Stock usage is available and requesting stock replenishment if required.
Recognising and escalating more difficult problems to solve to appropriate support groups.
Actively participating as a strategic member of the technology team, including participating in team meetings, and providing technical support for managed service clients.
Providing VIP support.

Experience in Servicenow ITSM for Incident/Request and Asset Management.
Experience in Microsoft Windows desktop level 1 support.
Experience providing support as a Desktop Support/Technical Remote Support, providing End User support and Customer Service.
Team player and able to provide exemplary results while working on projects independently.
Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills and good experience with MS Teams.
Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.



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