Remote Desktop Support
3 weeks ago
The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
Technical Support:
Respond to and resolve IT support requests via phone, email, or in-person.
Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and software applications.
Set up and troubleshoot network connectivity issues.
Provide user guidance and training on using software applications and systems.
Software Management:
Assist with software installations, updates, and patches.
Troubleshoot and resolve software-related issues.
Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM
Microsoft Certified: Windows 10
Microsoft 365 Certified: Work Experience
Demonstrable experience in desktop support or desk-side user support.
Software and Hardware Troubleshooting
Windows 10 and Microsoft Office (M365)
Planning and organisation skills and administration management.We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/sell
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.A selection of flexible benefits to suit your individual needs
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
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Worcester, Worcestershire, United Kingdom NEC Software Solutions Full timeThe End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and...
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Worcester, Worcestershire, United Kingdom NEC Software Solutions Full timeJob Description The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals,...
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Worcester, Worcestershire, United Kingdom NEC Software Solutions Full timeThe End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and...
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Worcester, Worcestershire, United Kingdom NEC Software Solutions Full timeThe End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and...
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