Current jobs related to End User Support - Worcester Worcestershire - NEC Software Solutions

  • End User Support

    4 months ago

    Worcester, United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! **NO AGENCIES PLEASE** **Job Description**: The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing,...

  • End User Support

    3 months ago

    Worcester, United Kingdom NEC Full time

    Job Description The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals,...

  • End-User Technology Consultant

    2 weeks ago

    Worcester, Worcestershire, United Kingdom BAXTER WILLIAMS LIMITED Full time

    About the RoleThe End-User Hardware Specialist will play a key role in collaborating with the specialist sales team and existing customers to deliver tailored solutions that meet business needs.The rapidly evolving IT and cyber security sector offers great opportunities for business and individual development alike. Navigating the transforming sector...

  • Electricians - DBS (Temporary)

    2 weeks ago

    Worcester, Worcestershire, United Kingdom Meridian Business Support Full time €24

    Meridian are looking for an electrician for an immediate start on a warehouse fit out in Worcester. Fire alarm wiring - Hours are Monday - Thursday 11.Weekends are not currently available but job is ongoing till end of November so weekends likely to open. CSCS and IPAF essential, £24.00 Per hour Call (phone number removed) or email your cv to (url...

  • Desktop Support Specialist

    3 days ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job SummaryThe End User Support role at NEC is a critical position that requires a highly skilled and experienced individual to provide top-notch technical support to our employees. As a Desktop Support Specialist, you will be responsible for troubleshooting and resolving hardware and software issues, installing and configuring operating systems and software...

  • Desktop Support Specialist

    3 days ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job SummaryThe End User Support role at NEC is a critical position that requires a highly skilled and experienced individual to provide top-notch technical support to our employees. As a Desktop Support Specialist, you will be responsible for troubleshooting and resolving hardware and software issues, installing and configuring operating systems and software...

  • Technical Support Specialist

    1 week ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job SummaryThe End User Support role at NEC is a critical position that requires a highly skilled and experienced individual to provide top-notch technical support to our employees. As a key member of our IT team, you will be responsible for troubleshooting and resolving hardware and software issues, installing and configuring operating systems and software...

  • Technical Support Specialist

    1 week ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job SummaryThe End User Support role at NEC is a critical position that requires a highly skilled and experienced individual to provide top-notch technical support to our employees. As a key member of our IT team, you will be responsible for troubleshooting and resolving hardware and software issues, installing and configuring operating systems and software...

  • Electrician (Temporary)

    2 weeks ago

    Worcester, Worcestershire, United Kingdom Meridian Business Support Full time €24

    Meridian are looking for an electrician for an immediate start on a warehouse fit out in Worcester. Job duties Lighting BusbarSuspended luminairesFire alarm wiringExternal Lighting Hours are Monday - Thursday 11.5 hours and Friday 5.5 hours Weekends are not currently available but job is ongoing till end of November so weekends likely to open. CSCS and IPAF...

  • Support Professional

    1 week ago

    Worcester, Worcestershire, United Kingdom Radis Community Care Full time

    {"title": "Support Worker Role", "description": "At Radis Community Care, we are seeking a dedicated and compassionate Support Worker to join our Supported Living team in Kempsey. This role offers a unique opportunity to make a positive impact in the lives of adults with learning and physical disabilities.As a Support Worker, you will be responsible for...

  • Support Professional

    1 week ago

    Worcester, Worcestershire, United Kingdom Radis Community Care Full time

    {"title": "Support Worker Role", "description": "At Radis Community Care, we are seeking a dedicated and compassionate Support Worker to join our Supported Living team in Kempsey. This role offers a unique opportunity to make a positive impact in the lives of adults with learning and physical disabilities.As a Support Worker, you will be responsible for...

  • Support Professional

    1 week ago

    Worcester, Worcestershire, United Kingdom Radis Community Care Full time

    {"title": "Support Worker Role at Radis Community Care", "description": "At Radis Community Care, we are seeking a dedicated and compassionate Support Worker to join our Supported Living team in Kempsey. This role offers a unique opportunity to make a positive impact in the lives of individuals with learning and physical disabilities.As a Support Worker, you...

  • Support Professional

    1 week ago

    Worcester, Worcestershire, United Kingdom Radis Community Care Full time

    {"title": "Support Worker Role at Radis Community Care", "description": "At Radis Community Care, we are seeking a dedicated and compassionate Support Worker to join our Supported Living team in Kempsey. This role offers a unique opportunity to make a positive impact in the lives of individuals with learning and physical disabilities.As a Support Worker, you...

  • Team Leader

    2 weeks ago

    Worcester, Worcestershire, United Kingdom CREATIVE SUPPORT Full time

    Job DescriptionCreative Support is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will play a crucial role in the management of our services, ensuring that our clients receive high-quality care and support.Key Responsibilities:Service Delivery: Coordinate the delivery of care to a defined group of service users,...

  • Technical Support Specialist

    1 day ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job Title: Technical Support SpecialistJob Summary:The Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance and resolving hardware and software issues in a timely and accurate fashion.Key Responsibilities:Respond to and resolve IT support requests via phone, email, or in-person.Troubleshoot...

  • Technical Support Specialist

    2 days ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job Title: Technical Support SpecialistJob Summary:The Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance and resolving hardware and software issues in a timely and accurate fashion.Key Responsibilities:Respond to and resolve IT support requests via phone, email, or in-person.Troubleshoot...

  • Technical Support Specialist

    1 week ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job SummaryThe Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance and resolving hardware and software issues in a timely and accurate fashion.Key ResponsibilitiesRespond to and resolve IT support requests, troubleshooting hardware and software issues on desktops, laptops, and mobile...

  • Technical Support Specialist

    1 week ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job SummaryThe Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance and resolving hardware and software issues in a timely and accurate fashion.Key ResponsibilitiesRespond to and resolve IT support requests, troubleshooting hardware and software issues on desktops, laptops, and mobile...

  • Technical Support Specialist

    2 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job SummaryThe Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance and resolving hardware and software issues in a timely and accurate fashion.Key ResponsibilitiesRespond to and resolve IT support requests, troubleshooting hardware and software issues on desktops, laptops, and mobile...

  • Technical Support Specialist

    2 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job SummaryThe Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance and resolving hardware and software issues in a timely and accurate fashion.Key ResponsibilitiesRespond to and resolve IT support requests, troubleshooting hardware and software issues on desktops, laptops, and mobile...

End User Support

4 months ago

Worcester Worcestershire, United Kingdom NEC Software Solutions Full time

The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

Role involves:

Technical Support:

  • Respond to and resolve IT support requests via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems and software applications.
  • Set up and troubleshoot network connectivity issues.
  • Assist with printer and peripheral device setup and troubleshooting.

User Assistance:

  • Provide user guidance and training on using software applications and systems.
  • Offer technical assistance to non-technical end-users in a clear and user-friendly manner.
  • Address user questions and concerns, ensuring a positive customer service experience.

Hardware Maintenance:

  • Perform hardware upgrades, repairs, and replacements as needed.

Software Management:

  • Assist with software installations, updates, and patches.
  • Troubleshoot and resolve software-related issues.

Documentation:

  • Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM
  • Create and update user guides, knowledge base articles, and documentation as necessary.

Collaboration:

  • Collaborate with wider CST teams for problem resolution and technology enhancements.

Qualifications

Desirable Qualifications:

  • Microsoft Certified: Windows 10
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

Work Experience

  • Demonstrable experience in desktop support or desk-side user support.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Software and Hardware Troubleshooting
  • Windows 10 and Microsoft Office (M365)
  • Eligible for UK Security Clearance
  • Good communication (both verbal and written) skills
  • Planning and organisation skills and administration management.including the ability to manage time effectively, set priorities appropriately, schedule calls
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to operate within customer-standard operating procedures

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.