Supporter Engagement Advisor

Found in: Jooble UK C2 - 2 weeks ago


London, United Kingdom Alzheimers Society Full time
About The Role

Closing date:

26th April

Contract : This is a fixed term contract for 9 months.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Supporter Engagement is one of the most important teams that is central to the success of Alzheimer's Society. The function of the team is to manage multi-channel communications with our supporters, both inbound and outbound. The team manage emails, telephone calls and social media interactions and is part of the wider Supporter Experience Department.

The team has a very bespoke tone of voice when managing the high volume of interactions but has the autonomy to manage their own workday within guidelines. Support is second to none and we pride ourselves on having a very open communication style between all members of the team so that help is available for you to be successful in your role.

In this role you will be the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer's Society's supporters. You will have enriching one to one conversations across different channels, including phone, email and Social Media. Through answering queries and proactively delivering exceptional levels of stewardship you will build rapport and inspire supporters and potential supporters about our work, whilst maintaining accurate system records that reflect and enhance the supporter experience.

Alzheimer's Society was named on the

Sunday Times Best Places to Work 2023

We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we've travelled over the past few years.

About you

Comfortable communicating with a variety of people. Our interactions are varied and you will be responding to supporters who need different levels of support and therefore you will go from adopting an empathetic approach to being more upbeat, therefore a flexibility is needed. Able to form strong relationships with supporters but also with our internal stakeholder teams. Able to contribute to discussions around continuous improvement within the team. Be passionate about improving processes so that our supporters have the best experience. Think creatively with the ability to influence new ideas to support a team who take pride in wanting to excel.

Person Specification

Excellent and professional communication skills, both verbal and written. Excellent IT skills and extensive experience/knowledge on using Microsoft packages. Work collaboratively and be able to prioritise your workload effectively. Excellent organisational skills and great attention to detail. Advocate for Alzheimer's Society, demonstrating passion and resilience to make a difference. Be a self-starter and incredibly motivated.

About You

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are

Determined to make a difference

when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a

Trusted expert , listening, learning and using evidence and experience. We are

Better together

by being open, combining our strengths, helping us to achieve more together. We are

Compassionate , we are kind and honest, and we don't shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best. TPBN1_UKTJ

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