Danish Speaking
4 weeks ago
**Danish-speakingB2C Customer Engagement Advisor**
**Office based Inbound & Outbound Operations**
Does it make you smile when you have delivered a best possible outcome for a customer and enhanced their experience with your company? Well, we have got the job for you
We will rely on you to be part of a highly performing team that proactively engages in a meaningful way with our Consumers, offering extra support in the beginning of their journey and resolving their enquiries over the above channels, ensuring our Consumersreceive excellent Customer Service and their expectations are met.
**The role**:
- Gain a good understanding of Consumer needs and provide proactive support early on
- Develop a good knowledge of IQOS and P5 Products and utilize it to address Consumer needs
- Maintain a good Knowledge of IQOS and P5 Consumer Programs
- Gain systems understanding to support our Consumers in an omni-channel way
- Drive Consumer Experience
- Must be fluent in Danish
- Experience in Call Centre or Customer Service Preferred
- Significant experience of working with Consumers, either face to face or remotely / phone
- Being an excellent communicator is essential
**Hours/Pay**:
- Full Time - 40 hours per week (Perm after 3 month probation)
- Monday to Friday hours; typically, between 8am - 5pm
- Office-based (Must be London Based)
- £13 p.h (including holiday pay)
- Weekly Pay
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