Guest Experience Agent

3 weeks ago

London, United Kingdom The London EDITION Full time €5
The London EDITION is looking for its next Guest Experience Agent Would you like a job that gives you Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000 £5 breakfast when staying in most of our European hotels Discounted food & drink in all our restaurants and bars Discounts for your friends and family Wellness and mental health programmes Flexible scheduling World class training and development, including leadership development Unlimited career opportunities (internationally and locally) Half price cinema tickets Specially curated discounts in thousands of shops Amazing staff parties and much more We are looking for a driven, diligent and friendly Guest Experience Agent to join the team at The London EDITION hotel. As a Guest Experience Agent you will: Responding to internal and external phone calls, emails and messages quickly and efficiently Managing guest requests, arrangements and queries Greeting guests and anticipating their needs throughout the stay Delivering a seamless check in and check out procedure Reporting and record keeping Our most successful Guest Experience Agentis someone who: A clear communicator Organised and detail oriented Flexibility to work a variety of different shifts Previousexperience in a similar hospitality environment is desirable A passion for delivering enchanting and memorable service EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar. If this sounds like the perfect place for you, apply to be our next Guest Experience Agent today EDITION is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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