Kura Coach

4 weeks ago

Glasgow, United Kingdom Kura Full time €29,000 - €35,000
Salary:

Considering making an application for this job Check all the details in this job description, and then click on Apply.
Kura Coach
Location:Glasgow
Salary: up to £35,000 per annum
Hours: Monday to Friday 9am to 5:30pm
This is a permanent full-time role as a Kura Coach in our Glasgow office, The role is on-site.
Who we are:
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."
Role Details:
What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful?
Lead, motivate and engage a team of advisors, enabling and empowering them to deliver a superior level of service and achieving project KPIs
Management of performance on a individual and team level.
Complete a certain amount of hours of dialling per week to ensure knowledge and processes are up to date.
Analyse, interpret, present and act upon complex data maximising MI reporting systems and proactively drive and achieve teams targets.
Manage absence to a high degree of detail and ensure that adequate support and or disciplinary action is taken (in conjunction with Human Resources and company policies)
Handle customer complaints escalated from advisors ensuring superior customer experience is achieved.
Perform additional duties as direct by your Customer Experience Leader
Benefits:
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Requirements:
Essential
3 Months Min of Outbound and/or inbound contact centre team management.
Effective leadership through team building and development.
KPI management and proven track record of achievement.
Leadership qualities and behaviours which maximise employee engagement.
Next steps:
If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you.
To apply, click the apply button or contact the team
Email us:careers@wearekura.com
REF: IND2024

  • Kura Coach

    4 weeks ago

    Glasgow, United Kingdom Kura Full time

    Salary:Considering making an application for this job Check all the details in this job description, and then click on Apply.Kura CoachLocation:GlasgowSalary: up to £35,000 per annumHours: Monday to Friday 9am to 5:30pmThis is a permanent full-time role as a Kura Coach in our Glasgow office, The role is on-site.Who we are:Kura provides award-winning...

  • Kura Coach

    4 weeks ago

    Glasgow, United Kingdom Kura Full time €29,000 - €35,000

    Salary: Considering making an application for this job Check all the details in this job description, and then click on Apply. Kura Coach Location:Glasgow Salary: up to £35,000 per annum Hours: Monday to Friday 9am to 5:30pm This is a permanent full-time role as a Kura Coach in our Glasgow office, The role is on-site. Who we are: Kura provides...

  • Quality Coach

    4 weeks ago

    Glasgow, United Kingdom Kura Full time

    Hours: Monday to Friday 9am to 5:30pm This is a permanent full-time role as a Kura Coach in our Glasgow office, The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura &...

  • Contact Centre Quality Coach

    4 weeks ago

    Glasgow, United Kingdom Kura Full time €29,000 - €35,000

    Hours: Monday to Friday 9am to 5:30pm This is a permanent full-time role as a Kura Coach in our Glasgow office, The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura &...

  • Contact Centre Quality Coach

    4 weeks ago

    Glasgow, United Kingdom Kura Full time €29,000 - €35,000

    Hours: Monday to Friday 9am to 5:30pm This is a permanent full-time role as a Kura Coach in our Glasgow office, The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura &...

  • Lead Generator

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Competitive salary (based on experience) with Bonus Opportunity** **Job Title: Lead Generator** **Location: Glasgow or Sunderland Role is Hybrid with 3 days in office.** **Hours: Monday to Friday 9am to 5.30pm** **Salary: DOE** **Bpo experience is essential for this role.** **Kura are an accredited Real Living Wage employer.** Who we are We are a...

  • Sales Director

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Business Development Director** **Location: Sunderland or Glasgow** **Hours: Monday to Friday 9am to 5.30pm** **Salary: DOE + uncapped Bonus** **BPO experience is essential for this role.** **Kura are an accredited Real Living Wage employer.** Who we are We are a global independent outsourcer. We employ thousands of talented people across the UK and...

  • Call Centre Advisor

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Kura are an accredited living Wage employer** **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672 per year?** **Customer Service Advisor - Utilities** **Location: Glasgow** **Hours: Monday to Friday** **Salary: £10.90 per hour** **12 months call centre experience is experience essential for this role.** Who...

  • Customer Complaints Advisor

    6 months ago

    Glasgow, United Kingdom Kura Full time

    Salary £23,816 per year **Customer Complaints Advisor - Utilities** **Location: Glasgow** **Hours: Monday to Friday** **Salary: £11.45 per hour** **Kura are an accredited living Wage employer** **12 months back office complaints experience is experience essential for this role.** **Who we are** We offer an industry leading salary and benefits...

  • Customer Service Agent

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Salary £22,672.00 per year **Call Centre Advisor** **Location: Glasgow** **Kura are an accredited living Wage employer** **Who we are** We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our unique approach to coaching and...

  • Call Centre Customer Complaints Advisor

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Salary £23,816 per year **Customer Complaints Advisor - Utilities** **Location: Glasgow** **Hours: Monday to Friday** **Salary: £11.45 per hour** **Kura are an accredited living Wage employer** **12 months back office complaints experience is experience essential for this role.** Who we are: We offer an industry leading salary and...

  • Junior Finance Business Partner

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Junior Finance Business Partner** **Location: Glasgow - Hybrid, 3 days in the office.** **Hours: Monday - Friday, 9 to 5** **Salary:DOE** 37.5 hours per week Who we are We are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa so we’re set up to deliver for our clients at all times, every day. We...

  • Junior Finance Partner

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Junior Finance Business Partner** **Location: Glasgow - Hybrid, 3 days in the office.** **Hours: Monday - Friday, 9 to 5** **Salary:up to £35,000** 37.5 hours per week Who we are We are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa so we’re set up to deliver for our clients at all times,...

  • Call Centre Team Leader

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Team Manager - Utilities** **Location: Glasgow - Role is office based** **Hours: Monday to Friday 9am-5.30pm and 1 Saturday in 8.** **Salary: up to £29,000 to £34,000 DOE** **At Kura, we’re creating a culture where our People Managers spend the majority of their time coaching & developing their team. This role is unique in that you will be flexible...

  • Service Delivery Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job DescriptionThis role involves overseeing outbound and inbound contact centre operations, developing strategic plans, and managing multiple projects and teams.You'll be responsible for effective leadership, team building, development, and coaching skills, as well as KPI management and commercial awareness.A thorough understanding of resource optimisation,...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £22672 + Role details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking....

  • Customer Service Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £22672 + Job Details: **Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents,...

  • Call Centre Advisor

    6 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: £22672 + Job Details**:Customer Service Advisor** **Location: Glasgow, UK** **Contract: Full Time, Permanent Position** We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer...

  • Call Centre Agent

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow** **Who we are** We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our...

  • Call Centre Agent

    6 months ago

    Glasgow, United Kingdom Kura Full time

    **Customer Service Advisor - Financial** **Location: Newcastle - Role is office based** **Hours: Monday - Friday, 8am - 6pm and Saturday, 9am - 5pm. Closed on Bank Holidays.** **Salary: £11.60 per hour** 37.5 hours per week **Who we are** We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a...