Customer Service
1 month ago
Job Description
Responsibilities:
The role is responsible for the administration of sales orders and facilitating the delivery logistics from Japan, Belgium or UK. Work closely with the Sales Team to provide relevant customer support within defined territories.
Data:
Inputting sales and purchase orders
Maintaining customer, vendor, price, charges and other relevant data on the database
Allocating correct stock to orders and managing lot (batch) numbers
Assisting with consignment stock held at customer premises and maintaining records
Uploading information and documents to customer purchasing systems
Downloading and filing all backup documentation for the transaction in the system and ensuring there is complete set of records for every business transaction
Inputting invoices from the logistics and warehouse companies
Logistics coordination:
Preparing a picking list and confirming delivery charges
Sending shipping documents to customers in a timely manner
Obtaining information for EU sales declarations from customers
Continually communicating with logistic suppliers to expedite all deliveries
Obtain and provide POD as required
Manage the sample stock/Prepare and dispatch samples
Administration:
Responding to phone calls made to the company in a polite and helpful manner and re- directing to other staff, if appropriate
Filing documents and ensuring everything is kept in order
Maintaining mailing lists
Assisting in the preparation for company meetings and events where required
Skills:
The role requires a person with attention to detail, accuracy in completing tasks
Excellent people and communication skills
Proficiency in Excel, Word and Outlook systems
Flexibility and enthusiasm
Experience with Microsoft Dynamics Navision or Dynamics 365 ERP system and knowledge of logistics essential
Additional language skills are advantageous
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.
Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
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