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Global Process Lead

4 months ago

London, United Kingdom Mars Full time

Job Description

Shepherd Global Process Lead – Lead to Cash

Location: London, UK / Nashville, TN / flexible on location

Job Description:

Pet Nutrition (PN) is the most vibrant category in the FMCG sector. As we work to transform this exciting category, a new program, Shepherd, has been mobilized by the Mars PN leadership team. Shepherd is focused on the accelerated creation and implementation of a next generation ERP for Pet Nutrition. Much

more than a simple “Lift and Shift,” this program will undertake a major process simplification and harmonization scope as we digitally transform our business.

Shepherd is focused primarily on four mega process areas: Finance , Source to Pay (procurement and vendor mgmt.), Plan to Fulfill ( manufacturing and distribution), and Lead to Cash (order processing and payment). This transformation requires thought leadership , quality decision making, deep technical know-

how, and an ability to navigate complex business challenges while applying a holistic and multi-disciplinary approach to each of these mega processes.

As part of Shepherd, a new role has been created to lead the representation of business requirements for the Lead to Cash during the ERP transformation : the Global Lead to Cash Process Owner (Pet Nutrition).

The Global Process Owner (GPO) is an individual who owns an end-to-end process across functional silos, geography and business unit boundaries. The GPO is accountable for working directly with the systems integrator in designing the global process template for their respective process area, including the future needs of the business, system capabilities, and external best practices. They are responsible for the development of the business case, ensure unit buy-in and sign-off on business architecture and process design.

What are we looking for?

  • Bachelor’s degree or Equivalent Experience (IT/DT Degree preferred)
  • Proven experience working in Digital Technology related roles, including experience with large scale ERP programs at Fortune 100 firms in the CPG or adjacent industries
  • Proven strategy, planning, delivery, governance and people and org management skills, capability, and experience
  • Customer focused with demonstrated ability to form productive relationships with business leaders, DT personnel and project leaders
  • Proven track record of delivering results in the following areas: Business-led transformations, IT Program management, SAP template build and industrialized deployment
  • Deep understanding of the end-to-end Lead to Cash process, challenges and value drives (preferably in a CPG context)
  • Thorough understand of interlinkages and interdependences of Lead to Cash with other business functions including Finance , Manufacturing, Supply chain, Logistics and sales .
  • Experience in owning the end-to-end process in a large-scale multinational company
  • Experience in working with multiple vendors to fulfil resourcing needs
  • Deep understanding of business drivers / processes and ability to relate segment priorities to associated technology
  • Ability to educate non-digitally savvy leadership & staff, working across multiple levels
  • Learning agility and desire to learn new technology and business capabilities
  • Strong problem analysis, negotiating and influencing skills
  • Executive stakeholder communications experience
  • Proven track record to get things done in a matrixed organization – including the ability to influence without authority

What will be your key responsibilities?

  • Assume global ownership for formulating strategy, designing processes, and overseeing the implementation across process of Lead to Cash within PN
  • Provide effective Line Management across your global team of 2-6 Associates to ensure talent development and the achievement of key objectives for the business, including involvement in transformational projects and continuous improvement operations
  • Analyze internal and external leading practices and benchmarks, developing a transformation roadmap based on agreed KPI performance for the processes
  • Take responsibility for defining the entire end-to-end business process and supporting technology for PN, collaborating closely with relevant stakeholders across the full Mars Inc. organization
  • Drive process standardization, bringing PN in line with wider Mars Inc., and recommending decisions where PN-specific customizations are permissible and overseeing market-deployment through indirect teams (which will be led by regional teams)
  • Work closely with Royal Canin (RC) Lead to Cash Lead to agree on key elements of design and process standardization and harmonization to ensure consistency in financial processes across PN and RC driving synergies at a Petcare level
  • · Work closely with the PMO team and provide input to the overall Program workstream budgets/ status reporting, etc.
  • Work closely with the Master data workstream Lead and the RC Lead to Cash Lead to co-define the Lead to Cash master data strategy, data model and data governance for data objects in Lead to Cash
  • Partner with the DT team and Deployment teams to develop deployment roadmaps and manage the Global template for PN Lead to Cash
  • Partner with SI and provide “hands-on” input into the configuration of the ERP
  • Support regional deployment teams as needed · Partner with other GPOs on ERP Transformation LT to ensure the E2E processes are developed with clear vision
  • Define and maintain the process and control standards documentation for Lead to Cash , including building process-level controls based on internal standards
  • Identify, strategize, and implement transformation projects to meet desired objectives
  • Make decisions on delivery model strategies for processes, collaborating with broader leadership teams on location and sourcing strategies (Business Process Outsourcing (BPO) versus captive)

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.
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