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Pensions Supervisor

2 months ago

United Kingdom DACHSER Full time

Role: Export Customs Supervisor Contract: Permanent
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

Pension Contribution
27 Days Holiday
Employee Assistance Programme
Discount Platform
Life Assurance Benefit
Cycle To Work Scheme
Reporting to the export customs manager, the export customs supervisor’s role is to ensure the daily operations of the export customs team are conducted in an efficient and effective manner whilst adhering to, and complying with, company and external authority customs requirements and legislation. With a primary focus on clearances for road movements, the supervisor is charged with ensuring a quality service is provided to all customers using a variety of export clearance methods. A key purpose of the role is to ensure the effective integration of new team members and to optimise the performance of individuals through review and refinement of processes.
Proactively supervise the export customs team effectively in a dynamic and challenging environment
• Effectively manage the day to day operations of the export department in the absence of the Export Customs Manager
• Continually reviewing processes to strive for efficiencies without compromising the service level and/ or quality of work administered
• To give the team of export declarants focus and allocate daily tasks where necessary
• To produce, analyse and manage identified Key Performance Indicators for the customs activities and ensure that targets are met
• Liaising with export supervisors from other shifts to ensure a frictionless handover and effective completion of the overall workload
• Direct liaison with the Export Customs Manager
• Direct liaison with Head Office Kempten with regard to various customs matters when necessary • Promote the Dachser values in the team work ethic
• Ensure the Dachser Health and Safety policy, processes, procedures and other mandatory processes such as BRC & ISO9001 are maintained, reviewed and effectively managed.
• Working knowledge of and familiarity with UK CDS system and proprietary software systems
Familiar with Microsoft Outlook programs and ASM Sequoia
Self-motivated and ability to take responsibility to resolve issues efficiently and effectively Excellent problem solving and analysis skills Attention to detail and high levels of accuracy
Excellent communication skills – with the ability to adapt their style and language (verbal and written) to suit the customer, department or level that they are dealing with
A high customer service orientation with a passion for delivering quality
Supportive and coaching capabilitie